Admissions Concierge (Customer Experience)

4 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Respond promptly to inbound inquiries via phone, email, WhatsApp, and social media.
  • Provide clear, accurate, and helpful information to prospective parents.
  • Understand parent needs and concerns and relay insights to internal teams.
  • Maintain accurate inquiry records in Microsoft Dynamics CRM.
  • Track and update inquiry data to support reporting and analysis.
  • Collaborate with Admissions and Parent Engagement teams to support enrollment goals.
  • Help parents schedule campus tours, trials, and events.
  • Coordinate with campus teams to ensure a smooth visit experience.
  • Assist with administrative tasks and ongoing projects.
  • Contribute to process improvements and a better parent experience.

Requirements

  • Strong written and verbal communication skills in English.
  • Experience in a customer-facing role; hospitality experience is a plus.
  • Experience using CRM platforms; Microsoft Dynamics is an advantage.
  • Bachelor’s degree preferred.
  • Background or familiarity with education, early childhood, or Montessori is a plus.
  • Warm, approachable, and customer-focused demeanor.
  • Strong organizational skills and attention to detail.
  • Adaptable, proactive, and solutions-driven.
  • Trustworthy with a high level of integrity.

Benefits

  • Salary of 36,000 - 40,500.
  • Monday to Friday schedule.
  • Work-from-home arrangement from Ayala, Makati / Clark, Pampanga.
  • HMO with 1 free dependent upon hire.
  • Life insurance.
  • 20 PTO credits annually.
  • 10% night differential.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • Laptop provided by the company.

Interested in this position?

Apply directly on the company website

Apply Now

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