Project Manager and Support Engineer - Remote

2 hours, 57 minutes ago
Full-time
Senior
Project and Program Management
PetVet Care Centers

PetVet Care Centers

PetVet Care Centers is a national network of over 450 Specialty and General Practice Veterinary Hospitals dedicated to providing compassionate pet care locally. Each hospital is locally operated and globally supported, offering high-quality veterinary ...

Health Care Providers & Services
201-500
Founded 1976
$675M raised

Description

  • Lead assigned IT projects from planning through implementation, validation, and post-deployment follow-up.
  • Develop project plans, timelines, dependencies, action items, and stakeholder communications.
  • Coordinate internal technical teams, business stakeholders, vendors, contractors, and managed service providers.
  • Support technology migrations, application transitions, system implementations, infrastructure refreshes, acquisitions, and deployment cutovers.
  • Provide advanced support for hardware, software, Microsoft 365, network, access, application, and end-user issues.
  • Own escalated incidents, coordinate resolution, investigate recurring problems, and recommend corrective actions.
  • Manage or support IT purchasing requests, including technical validation, vendor coordination, status tracking, and exception escalation.
  • Document support, purchasing, escalation, and fulfillment workflows, knowledge articles, standards, and playbooks.
  • Help develop the IT service management platform and transition routine support activities to the internal service desk.
  • Provide technical guidance and knowledge transfer to service desk, corporate, hospital, and ITS team members.

Requirements

  • Significant experience supporting enterprise IT environments, preferably across multiple locations.
  • Demonstrated experience independently delivering IT projects, migrations, deployments, or implementations.
  • Advanced troubleshooting experience across end-user computing, software, networking, identity/access, and related technologies.
  • Experience providing escalated technical support.
  • Strong knowledge of Microsoft Windows and Microsoft 365, with working knowledge of Active Directory and/or Microsoft Entra ID.
  • Understanding of TCP/IP, DHCP, DNS, wireless networking, and VPN technologies.
  • Experience working with vendors, managed service providers, telecom providers, or technical contractors.
  • Strong written, verbal, organizational, and cross-functional collaboration skills.
  • 7+ years of progressive IT support, infrastructure, field services, deployment, or project experience (preferred).
  • Experience with distributed organizations, SharePoint, OneDrive, Teams, Intune, VoIP, ITSM platforms, procurement, technical documentation, or relevant IT/project-management certifications (preferred).

Benefits

  • Salary range of $105,000-$110,000 USD.
  • Medical, dental, and vision insurance.
  • Paid parental leave for birth, adoption, and foster care.
  • 401(k) with discretionary contribution.
  • Team member pet discounts.
  • Emotional wellbeing support, including Calm app access and 24/7 EAP.
  • Continuing education stipends and career development resources.
  • Grant Circle relief fund for team members experiencing personal hardship.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Project Manager, Security

AHEAD 1001-5000 IT Services

AHEAD is seeking a Project Manager to plan, coordinate, and deliver cybersecurity engagements across identity and data security, ensuring projects meet scope, schedule, budget, quality, and client objectives.

AWS Azure Cybersecurity GCP Secrets Management
1 hour, 57 minutes ago

Online | Destination Wedding Planner | No Experience Needed

Wedding and Event Planner for a travel and event planning agency, managing destination weddings, honeymoons, and group celebrations from client consultation through execution.

2 hours, 27 minutes ago

Project Manager - Construction & ERRCS

Pavago IT Services

As a remote Project Manager, lead U.S. commercial and industrial ERRCS projects from bid through closeout by coordinating documentation, permitting, vendors, contractors, customers, and regulatory approvals.

5 hours, 57 minutes ago

Gestionnaire de projets éolien

Tenco 51-200 Automotive

Développement PEK, une corporation autochtone sans but lucratif, recrute un(e) gestionnaire de projet éolien pour soutenir le développement et la conception de projets éoliens pour ses partenaires et les communautés qu’elle accompagne.

1 day, 2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers