Digital Marketing Specialist

11 hours, 18 minutes ago
Full-time
Mid Level
Marketing and Growth
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised

Description

  • Manage customers’ social media accounts (Facebook/Meta, Instagram, Twitter) including content creation, publishing, and performance tracking.
  • Create graphic design marketing and social media assets in Canva to meet client requests and brand guidelines.
  • Perform community management by monitoring and engaging with audiences using tools like Sprout Social to educate and address inquiries.
  • Monitor and respond to online reviews on behalf of clients to manage their online reputation.
  • Manage social content calendars, communicate changes to deadlines or content, and ensure delivery on schedule.
  • Work closely with internal customer success teams to streamline processes and coordinate execution of new customer success strategies and communications.
  • Handle client requests, updates, and issues via CRM/ticketing systems (e.g., Zendesk) and escalate as needed.
  • Analyze social media metrics to identify trends that may impact customer satisfaction and inform client communications.
  • Communicate SEO/PPC benchmark trends and changes that could affect client satisfaction to internal teams and clients.

Requirements

  • Proven ability to manage multiple client accounts simultaneously in a high-volume social media agency environment.
  • Strong knowledge of social media platforms and current social media trends.
  • Proficiency with Canva for design and experience creating social media marketing assets.
  • Experience with social media scheduling/community management tools (preferred: Sprout Social).
  • Familiarity with CRM and ticketing systems (preferred: HubSpot/Salesforce and Zendesk).
  • Ability to work autonomously, think strategically, manage time effectively, and maintain attention to detail.
  • Strong communication skills, advanced troubleshooting and multi-tasking abilities, and the capacity to remain calm under pressure.
  • Willingness to learn and speak to related client marketing topics such as SEO and PPC.
  • Work authorization and availability for a full-time remote position based in the United States.

Benefits

  • Hourly pay of $22–$24.
  • Medical coverage for employees and dependents with 80–90% of premiums covered by the employer and employer HSA contribution with HDHP.
  • 401(k) match up to 3.5% and Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage available, plus basic Life and AD&D insurance and short- and long-term disability.
  • Flexible Time Off plus 12 paid annual holidays and paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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