Technical Lead - US Remote

2 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
PerfectServe

PerfectServe

PerfectServe provides a comprehensive and secure care team collaboration platform designed to optimize provider scheduling and streamline clinical communication, thereby enhancing patient care and ensuring HIPAA compliance.

Internet Software & Services
251-1K
Founded 2000
$33M raised

Description

  • Provide tactical day-to-day technical support to operational contacts and account teams.
  • Understand clinical workflows and apply PerfectServe solutions to improve them.
  • Partner with customer contacts to improve adoption, train on self-administration best practices, and optimize account configurations.
  • Use Zendesk to manage accurate and timely resolution of service requests in collaboration with the Support Center.
  • Manage, resolve, and document complex escalated requests and configuration changes.
  • Prepare and analyze reports for business reviews using custom reporting and analytics tools.
  • Contribute to product, process, and best-practice documentation.
  • Provide tier-three technical support and collaborate on product feedback and enhancement requests.
  • Investigate and thoroughly document reported technical client concerns.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 2+ years of experience supporting SaaS customers or troubleshooting technical workflows.
  • 1+ years of experience with PerfectServe implementation or support preferred.
  • Healthcare or clinical workflow experience preferred.
  • Proficiency in reporting tools such as Looker is a plus.
  • Ability to manage multiple tasks and resolve technical issues under pressure.
  • Strong technical expertise with the ability to apply PerfectServe solutions in complex environments.
  • Excellent relationship-building, written, and verbal communication skills.
  • Exceptional customer service mindset with a commitment to exceeding expectations.
  • Ability to travel occasionally, less than 10%.

Benefits

  • Remote-first work environment.
  • Health, dental, vision, life, and disability insurance available starting day one.
  • 401(k) with match and immediate vesting.
  • 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
  • Internal advancement opportunities.
  • Salary range of $50,000 to $55,000 USD per year.

Interested in this position?

Apply directly on the company website

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