Delivery Manager

1 month, 1 week ago
Full-time
Senior
Project and Program Management

peopleworth

peopleworth describes itself as an HR and business-operations consultancy for small and medium-sized businesses. Services listed include HR, payroll, cybersecurity, business operations, mental health services, counselling/coaching, people & performance culture, and AI/automation enablement. They also say they support policy development, employee lifecycle support, compliance, and operational planning.

Human Resources Services
1-10

Description

  • Develop and implement processes that support high-quality programme delivery.
  • Lead and manage programme coordinators, facilitators, mentors, and other delivery team members.
  • Act as the escalation point for complex programme and learner-related issues.
  • Collaborate with learner support teams to improve participant outcomes.
  • Coordinate facilitators and mentors to ensure successful programme delivery.
  • Support the recruitment, onboarding, engagement, and retention of facilitators.
  • Monitor programme performance and analyse operational data to identify improvements.
  • Build and maintain strong relationships with key stakeholders and programme partners.
  • Identify, prioritise, and manage operational risks throughout programme delivery.
  • Contribute to scalable systems, processes, and operational assets.
  • Represent programme needs and stakeholder feedback in planning and operational discussions.

Requirements

  • Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments.
  • Experience leading and developing multidisciplinary teams.
  • Strong operational management and process improvement capabilities.
  • Demonstrated ability to resolve complex challenges and manage escalations effectively.
  • Experience working with mentors, facilitators, coaches, or learner support professionals.
  • Strong stakeholder management and relationship-building skills.
  • Excellent analytical, reporting, and decision-making abilities.
  • Ability to identify and manage operational risks proactively.
  • Strong communication and collaboration skills across diverse stakeholder groups.
  • Demonstrated commitment to delivering exceptional learner, customer, or participant experiences.
  • Ability to work effectively in fast-paced and evolving environments.
  • Experience balancing quality outcomes with commercial and operational objectives.

Benefits

  • Collaborative, people-centred performance culture.
  • Opportunities to grow in a fast-paced environment.
  • Exposure to innovative learning and development programmes.
  • Opportunity to contribute to meaningful learner and career outcomes.
  • Fair, transparent, multi-stage recruitment process with clear communication and timely feedback.

Interested in this position?

Apply directly on the company website

Apply Now

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