Delivery Manager

2 months, 3 weeks ago
Full-time
Senior
Project and Program Management

peopleworth

peopleworth describes itself as an HR and business-operations consultancy for small and medium-sized businesses. Services listed include HR, payroll, cybersecurity, business operations, mental health services, counselling/coaching, people & performance culture, and AI/automation enablement. They also say they support policy development, employee lifecycle support, compliance, and operational planning.

Human Resources Services
1-10

Description

  • Develop and implement processes that support high-quality programme delivery.
  • Lead and manage programme coordinators, facilitators, mentors, and other delivery team members.
  • Act as the escalation point for complex programme and learner-related issues.
  • Collaborate with learner support teams to improve participant outcomes.
  • Coordinate facilitators and mentors to ensure successful programme delivery.
  • Support the recruitment, onboarding, engagement, and retention of facilitators.
  • Monitor programme performance and analyse operational data to identify improvements.
  • Build and maintain strong relationships with key stakeholders and programme partners.
  • Identify, prioritise, and manage operational risks throughout programme delivery.
  • Contribute to scalable systems, processes, and operational assets.
  • Represent programme needs and stakeholder feedback in planning and operational discussions.

Requirements

  • Demonstrated experience managing programme delivery within higher education, professional learning, training, or related environments.
  • Experience leading and developing multidisciplinary teams.
  • Strong operational management and process improvement capabilities.
  • Demonstrated ability to resolve complex challenges and manage escalations effectively.
  • Experience working with mentors, facilitators, coaches, or learner support professionals.
  • Strong stakeholder management and relationship-building skills.
  • Excellent analytical, reporting, and decision-making abilities.
  • Ability to identify and manage operational risks proactively.
  • Strong communication and collaboration skills across diverse stakeholder groups.
  • Demonstrated commitment to delivering exceptional learner, customer, or participant experiences.
  • Ability to work effectively in fast-paced and evolving environments.
  • Experience balancing quality outcomes with commercial and operational objectives.

Benefits

  • Collaborative, people-centred performance culture.
  • Opportunities to grow in a fast-paced environment.
  • Exposure to innovative learning and development programmes.
  • Opportunity to contribute to meaningful learner and career outcomes.
  • Fair, transparent, multi-stage recruitment process with clear communication and timely feedback.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Director of Events

State Policy Network 11-50 Diversified Consumer Services

State Policy Network is seeking a Senior Director of Events to lead its events team and use strategic programming, operational systems, and polished execution to advance the organization’s national network and mission.

6 hours, 7 minutes ago

Sr. Program Manager, Member Experience

Chime 1K-5K Banks

Chime is hiring a Senior Program Manager to improve product, policy, and operational experiences for members and agents by using data to reduce friction, strengthen trust, and improve customer support outcomes.

Looker Power BI Tableau
6 hours, 22 minutes ago

Program Officer, Program of Initial Resettlement - 2025870

World Relief 1K-5K Family Services

World Relief seeks a Program Officer to support refugee resettlement offices nationwide by overseeing pre- and post-arrival program administration, compliance, training, and systems that improve services for newly arrived refugees.

Asana Microsoft Dynamics 365
6 hours, 36 minutes ago

Associate Principal, Policy

Avalere Health Professional Services

Avalere Health is seeking an Associate Principal for its Policy Practice to advise healthcare industry clients on Medicare, Medicaid, drug pricing, and related policy impacts.

6 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers