RemoteLeaf Logo
Log in Sign up

Principal Customer Success Manager - Pharma

4 days, 10 hours ago
United States
Full-time
Lead
Customer Success Manager
Project and Program Management
Apply Now
H1

H1

H1 is the connecting force for global healthcare professionals, providing a trusted source of information and insights to drive research and commercial success.

Professional Services
251-1K
Founded 2017
$204M raised
View All Jobs 9

Description

  • Own the end-to-end customer relationship for a portfolio of H1’s largest and most complex customers.
  • Serve as a strategic, trusted advisor to senior client stakeholders and users.
  • Lead large-scale customer programs spanning multiple business units, internal teams, system integrators, and executive stakeholders.
  • Establish governance, manage dependencies, and drive accountability across cross-functional initiatives.
  • Align competing priorities and lead multiple concurrent customer programs toward shared objectives.
  • Build and maintain strong relationships with senior and executive-level stakeholders.
  • Own account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities.
  • Lead executive business reviews and present performance against KPIs, ROI, and strategic impact.
  • Act as the voice of the customer internally to inform product, engineering, and leadership decisions.
  • Collaborate with Product, Engineering, Sales, and Support to deliver a seamless customer experience.
  • Proactively identify and mitigate account risk across renewals, adoption, and customer health.
  • Drive improvements in MAUs, NPS, CSAT, retention, and ARR across the book of business.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or equivalent strategic customer-facing experience in an enterprise or strategic B2B SaaS environment.
  • Demonstrated experience managing complex, high-ARR accounts with senior stakeholder engagement.
  • Strong project management experience across multi-threaded, high-priority initiatives.
  • Experience working in or with Life Sciences organizations strongly preferred.
  • Medical Affairs or Clinical experience is a plus.
  • Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.
  • Ability to work independently with minimal oversight in ambiguous environments.
  • Strong executive presence and judgment.
  • Ability to influence without authority and lead cross-functional teams.

Benefits

  • $115,000 to $135,000 annual base salary, depending on experience.
  • Variable commission based on performance.
  • Stock options.
  • Full suite of health insurance options.
  • Generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement options.
  • Health and charitable donation stipends.
  • Flexible work hours and the opportunity to work from anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Supermetrics

Senior Customer Success Manager

Supermetrics 251-1K Professional Services

Supermetrics is hiring a fully remote Senior Customer Success Manager to oversee the North American market and drive customer retention, growth, and advocacy for its marketing intelligence platform.

United States Full-time Mid Level Customer Success Manager
$80k-$100k
9 hours, 2 minutes ago
Fleetworthy Solutions

Customer Success Manager - SMB

Fleetworthy Solutions 51-250 Professional Services

Fleetworthy is hiring a Scaled Customer Success Manager for SMB accounts to drive scalable customer engagement, retention, and expansion across a large portfolio in the Customer Experience organization.

United States Junior Customer Success Manager
CRM Salesforce
9 hours, 17 minutes ago
Tavily

Enterprise CSM EMEA, Tavily

Tavily 51-200 information technology & services

Tavily is hiring a founding Enterprise Customer Success Manager for EMEA to build its regional post-sale function and guide enterprise customers from onboarding through renewal and expansion.

United Kingdom Full-time Senior Customer Success Manager
CRM HubSpot LLM Salesforce
9 hours, 17 minutes ago
ApartmentIQ

Customer Success Manager

ApartmentIQ

ApartmentIQ is hiring a Customer Success Manager to own customer relationships, retention, and growth across a technically complex SaaS product in the multifamily PropTech space.

United States Full-time Mid Level Customer Success Manager
CRM
9 hours, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers