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Senior Customer Success Manager - bilingual EN/FR

2 weeks, 3 days ago
Ireland
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
CoderPad

CoderPad

CoderPad is a top technical interview platform for hiring developers, providing live coding assessments in 41+ languages to streamline the hiring process for leading development teams.

Internet Software & Services
11-50
View All Jobs 5

Description

  • Own a portfolio of strategic EMEA accounts and manage retention, expansion, and account health.
  • Build and execute account plans aligned with customer business goals.
  • Run executive-level QBRs in English and French.
  • Monitor usage data and qualitative signals to identify and mitigate churn risk.
  • Own renewal conversations and negotiations in partnership with Sales.
  • Identify and drive expansion opportunities with Sales.
  • Generate customer advocacy through case studies, testimonials, and referrals.
  • Represent customer feedback internally to influence product and Customer Success decisions.
  • Use AI tools daily for QBR preparation, account research, and usage summaries.

Requirements

  • 5+ years of experience in customer success, account management, or strategic consulting, ideally in SaaS or technical hiring platforms.
  • Business- and executive-level fluency in English and French.
  • Experience managing executive relationships with a consultative, solution-oriented approach.
  • Strong commercial acumen in renewals, upsells, expansion strategy, and contract negotiation.
  • Ability to analyze usage and business data and translate insights into action.
  • Hands-on daily experience using AI tools in a professional workflow.

Benefits

  • Fully remote position based in Ireland.
  • Opportunity to work with a global customer base spanning 4,000+ customers in 165+ countries.

Interested in this position?

Apply directly on the company website

Apply Now

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