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Technical Account Manager

1 hour, 33 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Cybersecurity
Apply Now
Bolster AI

Bolster AI

Bolster AI provides cutting-edge AI security solutions that automate threat detection and takedown across domains, social media, app stores, and the dark web, safeguarding companies from online threats with unparalleled efficiency.

Internet Software & Services
11-50
Founded 2017
$32M raised
View All Jobs 3

Description

  • Serve as the primary technical point of contact for the partner’s support, account, and services teams on the white-labeled product.
  • Navigate the partner’s tiered support model to determine where customer issues are covered and when Bolster must intervene.
  • Partner with the partner’s professional and managed services teams to clarify product and service scope.
  • Act as the escalation point for deeper product configuration, ongoing tuning, and other support beyond the partner’s free coverage.
  • Support onboarding and managed integrations, including customer training on initial setup and ongoing maintenance.
  • Configure automated takedowns and maintain protected assets over time.
  • Track recurring support themes and communicate them to product, sales, and customer success teams to improve documentation, packaging, and pricing.
  • Build strong working relationships with the partner’s account managers, support engineers, and services staff to ensure smooth handoffs and escalations.
  • Serve as the technical resource for named enterprise and strategic accounts sold directly by Bolster.
  • Join customer success-led calls to answer technical questions, resolve issues, and identify expansion opportunities.
  • Help enterprise customers configure and tune monitoring and takedown workflows across domains, social media, app stores, marketplaces, and the dark web.
  • Stay current on the digital-risk and fraud-protection landscape and related technologies and services.

Requirements

  • Experience in Technical Account Management, Solutions Engineering, Customer Success Engineering, or a similar customer-facing technical role.
  • Experience working within a channel partner, reseller, or white-label business model, ideally with a large enterprise technology partner.
  • Experience supporting enterprise or strategic accounts alongside a Customer Success team, in addition to partner-sourced customers.
  • Solid understanding of tiered SaaS support models, including break-fix, professional services, managed services, and account management.
  • Strong communication skills with the ability to translate between business and technical stakeholders.
  • Self-directed, organized, and comfortable working with ambiguity.
  • Authorized to work in the United States; no visa sponsorship or employment-based immigration support is available now or in the future.
  • Preferred: experience with brand protection, anti-phishing, domain takedown, digital risk protection, or similar cybersecurity/brand-safety products.
  • Preferred: familiarity with digital-abuse vectors such as phishing, typosquatting/domain spoofing, social media and app-store impersonation, fraudulent ads, and marketplace scams.
  • Preferred: comfort working with API-driven, integration-heavy products and automated detection/takedown workflows.
  • Preferred: experience working with or alongside a Security Operations Center, fraud team, or brand-security team.
  • Preferred: familiarity with large enterprise technology partners' support and services ecosystems.

Benefits

  • Excellent medical, dental, and vision insurance.
  • Flexible time off plus paid holidays.
  • Equity.
  • 401(k) plan.

Interested in this position?

Apply directly on the company website

Apply Now

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