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AWS Technical Account Manager

4 weeks, 1 day ago
Anywhere
Full-time
Senior
Program Manager
Project and Program Management
AWS
Apply Now
Innovative Solutions

Innovative Solutions

Innovative Solutions is an IT consulting company specializing in AWS cloud migrations, generative AI, and innovative IT solutions. They help small and mid-sized businesses transition their investments to drive client acquisition, retention, and profita...

Internet Software & Services
251-1K
Founded 1989
View All Jobs 2

Description

  • Manage customer relationships tied to Managed Service Agreements and AWS cloud projects.
  • Assign, oversee, and direct technical team members toward established milestones.
  • Organize, execute, and deliver cloud-based projects including managed cloud services, migrations, application modernization, and Well Architected Reviews.
  • Collaborate with internal stakeholders to define scope, customer goals, risks, and service quality expectations.
  • Hold regular internal review meetings to assess account progress and resolve challenges.
  • Manage multiple projects simultaneously, including schedules, budgets, and deliverables.
  • Serve as an escalation point for junior team members facing client or system roadblocks.
  • Participate in estimating and solution engineering for new engagements.
  • Schedule additional technical consultations to optimize customer cloud environments.
  • Present final deliverables, review work with customers, and gather feedback.
  • Partner with sales to identify improvement opportunities and pursue cross-sell and up-sell opportunities.
  • Proactively communicate with stakeholders to exceed customer expectations and maximize ROI.

Requirements

  • Bachelor’s degree.
  • 5+ years of relevant experience managing projects in the tech industry.
  • Strong foundation in AWS Cloud Services and the cloud ecosystem.
  • Well-established knowledge of project management methodology.
  • Demonstrated success in project management and/or account management roles delivering high-quality service.
  • Proven ability to build, engage, and manage internal and external customer relationships.
  • Ability to achieve AWS Cloud Practitioner certification upon hire (required).
  • Desire to achieve AWS Solutions Architect Associate certification (preferred).
  • Hands-on experience managing AWS customer environments (highly preferred).
  • Travel to Rochester, NY headquarters twice per quarter.

Interested in this position?

Apply directly on the company website

Apply Now

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