Sales Service Representative (English & Mandarin)

2 hours, 57 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Handle inbound calls and sales inquiries from prospective clients.
  • Understand customers’ financial situations, needs, and goals.
  • Explain debt relief programs clearly and guide clients toward appropriate solutions.
  • Conduct outbound follow-up and cold calls as needed to advance leads.
  • Handle questions and objections while providing an empathetic customer experience.
  • Maintain accurate CRM records, call notes, lead statuses, and follow-up requirements.
  • Track prospects through the sales pipeline and ensure timely follow-up.
  • Collaborate with sales and customer service teams on handoffs and process improvements.
  • Protect confidential customer information and stay current on company offerings and compliance requirements.

Requirements

  • Fluency in both English and Mandarin is required.
  • Previous experience in sales, customer service, call centers, or client-facing roles.
  • Experience handling customer conversations by phone.
  • Financial services, debt settlement, debt consolidation, lending, or related industry experience is preferred.
  • Excellent verbal and written communication, active listening, and professional phone presence.
  • Consultative sales, relationship-building, objection-handling, and customer service skills.
  • Experience using CRM or customer management systems.
  • Strong organization, documentation, time management, and lead follow-up abilities.
  • Ability to work independently in a remote environment and learn new communication technologies.
  • Professional discretion when discussing sensitive financial matters.

Benefits

  • Competitive base salary.
  • Performance-based incentives.
  • Comprehensive training and ongoing support.
  • Fully remote work environment during U.S. business hours.
  • Collaborative and supportive team culture.
  • Career growth and advancement opportunities.
  • Opportunity to build experience in financial services and consultative sales.

Interested in this position?

Apply directly on the company website

Apply Now

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