Receivables Support Representative

56 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Conduct outbound collection calls and email follow-ups for past-due accounts.
  • Secure payments and payment commitments while tracking account activity and customer responses.
  • Investigate invoice discrepancies, billing disputes, payment issues, and account setup concerns.
  • Open, manage, update, and close Salesforce cases with complete interaction and resolution records.
  • Coordinate with billing, operations, installation, and service teams to resolve customer issues.
  • Provide proactive customer updates and confirm understanding before closing cases.
  • Identify and enroll eligible customers in auto-pay.
  • Escalate complex issues when needed while owning follow-through to resolution.
  • Identify recurring billing and collections issues and contribute to SOPs, workflow documentation, and process improvements.

Requirements

  • Experience in accounts receivable, collections, billing support, or customer account management.
  • Experience managing high-volume customer communications by phone and email.
  • Experience using Salesforce or a similar CRM or case-management system.
  • Strong written and verbal English communication skills.
  • Strong attention to detail, organization, and documentation discipline.
  • Ability to independently investigate billing and payment issues.
  • Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously.
  • Experience in a structured accounts receivable or collections environment (preferred).
  • Experience supporting service, operations, or installation-based businesses (preferred).
  • Experience improving auto-pay adoption, reducing delinquency, conducting root-cause analysis, or documenting SOPs and workflows (preferred).

Interested in this position?

Apply directly on the company website

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