Receivables Support Representative

13 hours, 30 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Investigate billing questions, invoicing errors, and account setup issues raised through collections efforts, customer inquiries, or internal referrals.
  • Open, manage, update, and close Salesforce cases for all receivables-related customer interactions.
  • Document issues, investigations, resolutions, customer communications, and follow-up details accurately in Salesforce.
  • Execute outbound collections by phone and email to secure payment or payment commitments from customers with past-due invoices.
  • Maintain a consistent follow-up cadence until accounts are resolved and aging balances are reduced.
  • Communicate proactively and professionally with customers regarding billing investigations, adjustments, and payment status.
  • Collaborate with service, installation, and internal operations teams to resolve complex invoicing issues.
  • Identify recurring billing or collections issues, recommend process improvements, and create SOPs or data projects when needed.
  • Track receivables-related compliance metrics tied to contracts and billing accuracy.
  • Convert eligible customers to auto-pay to reduce future delinquency and improve payment reliability.

Requirements

  • Experience in receivables, collections, billing support, or customer account management roles.
  • Proven ability to manage high-volume customer communication by phone and email.
  • Strong problem-solving and analytical skills to identify and resolve billing issues.
  • Proficiency in Salesforce or similar CRM systems for case management and documentation.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and ability to manage competing priorities.
  • Experience working in a structured collections or accounts receivable environment is preferred.
  • Background collaborating with service, installation, or operations teams is preferred.
  • Experience driving auto-pay adoption or reducing delinquency risk is preferred.
  • Familiarity with root-cause analysis and process improvement initiatives is preferred.

Benefits

  • Full-time remote position.
  • Working hours aligned to U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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