Licensed Insurance Customer Service Representative (P&C)

1 day, 17 hours ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Process policy changes, endorsements, renewals, cancellations, and other servicing requests.
  • Prepare insurance quotes and follow up with prospects and existing customers.
  • Explain coverage options, policy details, and renewal information to clients.
  • Handle inbound and outbound phone and email communication.
  • Coordinate with insurance carriers on underwriting requirements, policy changes, and coverage questions.
  • Maintain accurate customer and policy records in the agency management system.
  • Collaborate with producers and agency teams to resolve client needs.
  • Track customer and carrier requests through completion while keeping clients informed.
  • Ensure servicing activities follow agency procedures and applicable insurance requirements.

Requirements

  • Active U.S. Property & Casualty insurance license, resident or non-resident.
  • At least 1 year of Property & Casualty insurance experience with an agency or carrier.
  • Experience with Personal Lines, Commercial Lines, or both.
  • Excellent written and verbal English communication skills.
  • Comfort handling calls with policyholders, prospects, and insurance carriers.
  • Strong organization, attention to detail, and ability to manage multiple requests.
  • Ability to work during U.S. business hours while located outside the United States.
  • Reliable high-speed internet and a dedicated home-office setup.
  • Familiarity with agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, or Vertafore is preferred.
  • Experience with major U.S. carriers, remote U.S. agencies, or supporting multiple producers is preferred.

Benefits

  • Fully remote position working with a U.S.-based insurance agency.
  • Client will assist with obtaining additional state licenses when required.
  • Exposure to policy servicing, quoting, renewals, carrier coordination, and Personal and Commercial Lines.
  • Long-term growth potential in insurance servicing, account management, and agency operations.
  • Flexible self-recorded Spark Hire introductory video process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Care Specialist

HelloFresh 10K-50K Hotels, Restaurants & Leisure

HelloConnect is hiring a work-from-home Customer Support Representative to provide excellent chat and email support, resolve customer concerns, build loyalty, and help achieve team performance goals.

CRM
16 hours ago

Senior Patient Financial Navigation Specialist

Veracyte 251-1K Pharmaceuticals

Veracyte is seeking a Senior Patient Financial Navigation Specialist to support patients through complex healthcare billing and insurance processes while improving financial transparency and operational efficiency.

Salesforce
16 hours, 15 minutes ago

Client Support Specialist

roo.vet 11-50 Health Care Providers & Services

Roo is hiring a Client Support Specialist to support veterinarians, technicians, assistants, and animal hospitals using its veterinary staffing platform by resolving inquiries and coordinating timely solutions.

HubSpot
16 hours, 30 minutes ago

LPN/LVN Care Coordinator - Fully Remote

Empassion Health 11-50 Health Care Providers & Services

Empassion is hiring a fully remote LPN/LVN Care Coordinator to support seniors receiving palliative care by educating patients, coordinating appointments, and managing clinical documentation and follow-up.

17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers