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Head of Client Operations

11 hours, 8 minutes ago
Mexico, Brazil, Jamaica, Colombia, Costa Rica
Full-time
Lead
Customer Success Manager
Customer and Technical Support
DNS HubSpot
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 365

Description

  • Manage relationships across 20–30 active client accounts and serve as the primary client contact.
  • Monitor campaign performance and improve reply rates, meeting conversion, messaging, targeting, and deliverability.
  • Diagnose inbox placement, DNS, SPF, DKIM, DMARC, API, integration, and automation issues.
  • Quality-check campaigns, lists, domains, sending infrastructure, and campaign setup before launch.
  • Build operational playbooks and repeatable systems for onboarding, launches, QA, communication, reviews, and escalations.
  • Track SLAs, client health, delivery performance, campaign metrics, churn risks, and operational bottlenecks.
  • Coordinate developers, outreach specialists, operations teams, leadership, and clients to resolve delivery issues.
  • Use AI, APIs, and automation to improve campaign analysis, communication, documentation, and workflow efficiency.
  • Report client health, campaign performance, risks, and priorities directly to the founder.

Requirements

  • Experience leading client operations, client success, account ownership, or delivery operations.
  • Experience in a fast-growing startup, agency, cold email business, lead generation company, or similar high-ownership environment.
  • Strong professional experience with cold email, lead generation, and outbound operations.
  • Hands-on expertise in email deliverability, inbox placement, domain warm-up, campaign optimization, and cold email copywriting.
  • Ability to independently diagnose and troubleshoot campaign and infrastructure problems.
  • Strong understanding of APIs, automations, workflows, and operational systems.
  • Practical experience using ChatGPT, Claude, or similar AI workflow tools.
  • Strong written and verbal English communication skills, with confidence working with founders, executives, and clients.
  • Ability to work independently and make decisions in a rapidly changing environment.
  • Experience with Instantly, Smartlead, Clay, Apollo, HubSpot, high-volume outbound campaigns, or client health systems is preferred.

Benefits

  • Full-time remote position.
  • Flexible working hours with collaboration across U.S. time zones.
  • High autonomy and direct ownership of client outcomes and delivery operations.
  • Close collaboration with the founder and leadership.
  • Opportunity to shape client delivery systems, campaign standards, operational processes, and retention strategies.
  • Exposure to cold email infrastructure, AI workflows, automation, and startup scaling.
  • Potential to grow into broader client operations or company leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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