Customer Success Manager (Telecom/SaaS)

4 weeks ago
Full-time
Junior
Customer and Technical Support
AppDirect

AppDirect

AppDirect provides a comprehensive cloud service commerce platform that enables businesses to easily find, purchase, and manage cloud subscriptions through a unified marketplace, billing, and distribution solutions, connecting technology providers and ...

IT Services
251-1K
Founded 2009
$553M raised

Description

  • Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
  • Own mobile conversion and upgrade opportunities from outreach and pricing requests through execution.
  • Coordinate internal teams to fulfill customer commitments.
  • Use mobile technology expertise and customer analytics to recommend solutions and develop business cases.
  • Maintain an opportunity pipeline supporting conversion, upgrade, retention, and booking-growth goals.
  • Document account activity and recommend process improvements that enhance customer experience and operational efficiency.
  • Build trusted relationships with customers, decision-makers, end users, IT professionals, advisors, sales specialists, and delivery teams.

Requirements

  • 2+ years of client relations or account management experience.
  • 2+ years of experience with mobile, cellular, IoT, or related technology solutions.
  • Experience managing B2B sales opportunities, customer conversions, upgrades, or renewals.
  • Ability to interpret account data and prioritize opportunities and customer actions.
  • Clear written and verbal communication skills.
  • Strong organization and judgment when managing concurrent needs, deadlines, and follow-through.
  • Ability to work independently and remain composed when resolving issues.
  • Bachelor’s degree or equivalent practical experience preferred.

Benefits

  • Remote work opportunity.
  • Inclusive workplace that values diversity and belonging.
  • Human oversight of AI-assisted recruitment processes.

Interested in this position?

Apply directly on the company website

Apply Now

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