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Regional Manager, Customer Accounts – Central

13 hours, 38 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Foundation IoT JIRA Salesforce
Apply Now
Tenna

Tenna

Tenna is the construction technology platform that revolutionizes equipment fleet operations, offering contractors a total equipment management solution to make informed decisions, increase utilization, and enhance productivity.

Construction & Engineering
51-200
Founded 2015
View All Jobs 51

Description

  • Lead, coach, develop, and grow a regional team of Customer Account Managers across Enterprise, Mid-Market, and SMB segments.
  • Own regional retention, expansion, gross and net revenue retention, logo retention, and renewal performance.
  • Review account health, adoption, usage, escalations, and renewal risk with CAMs; ensure account plans and recovery plans are current.
  • Lead strategic customer conversations for at-risk key and Enterprise accounts.
  • Forecast renewals and expansion opportunities, flag risks early, and recommend actions.
  • Partner with Sales on customer handoffs, renewals, and expansion opportunities.
  • Hire, onboard, ramp, and performance-manage CAMs through clear goals, operating cadences, and development plans.
  • Balance account assignments and workloads based on customer segment, complexity, and team capacity.
  • Partner with Professional Services, Product, and Support to improve onboarding, resolve systemic issues, and share customer feedback.
  • Maintain accurate Salesforce data and reporting, and travel for customer visits, business reviews, team coaching, and company events.

Requirements

  • Bachelor’s degree or equivalent experience; degree strongly preferred.
  • 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles.
  • 2+ years of direct people-management experience, including hiring, coaching, and performance management.
  • Demonstrated success driving renewals, retention, and expansion with measurable results.
  • Working knowledge of SaaS metrics including GRR, NRR, churn, health scoring, adoption, ARR, and ACV.
  • Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments.
  • Strong Salesforce experience in account management, opportunity tracking, and reporting.
  • Advanced Excel and data analysis skills; familiarity with Jira, service desk systems, and customer health reporting.
  • Ability to lead difficult customer conversations and build trust with C-level stakeholders.
  • Ability to travel approximately 25%–35% and live in or relocate to TX, OK, KS, MO, CO, NE, LA, IA, MN, or AR.
  • Experience with remote or distributed teams, growth-stage B2B SaaS, construction technology, fleet/equipment management, telematics, IoT, or industrial SaaS is preferred.
  • Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is a plus.

Benefits

  • Remote full-time role.
  • Competitive compensation package.
  • Robust low-cost benefits with coverage starting on the first day of employment.
  • Paid Time Off and Volunteer Time Off.
  • Dependent care benefits.
  • 401(k) matching.
  • Employee referral bonuses.
  • Growth and personal development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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