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Head of Client Delivery

10 hours, 9 minutes ago
Philippines
Full-time
Executive
Program Manager
Project and Program Management
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 354

Description

  • Own the full client delivery lifecycle from post-sales handoff through onboarding, implementation, adoption, and expansion.
  • Develop onboarding plans, implementation roadmaps, adoption strategies, and scalable delivery workflows.
  • Oversee multiple concurrent implementations, ensuring quality, timelines, risk management, and measurable outcomes.
  • Build trusted relationships with executive, operational, and technical client stakeholders.
  • Lead complex escalations and proactively resolve delivery challenges.
  • Partner with Sales, Product, Engineering, and Client Success to translate business objectives into technical and operational plans.
  • Ensure AI workflows, automations, and integrations support client goals.
  • Monitor client health, adoption, satisfaction, retention, and delivery performance.
  • Use client feedback and performance metrics to improve playbooks, processes, and operational efficiency.
  • Provide leadership and operational insights to support product improvements and scale the Client Delivery organization.

Requirements

  • Senior-level experience in Client Success, Solutions Engineering, Technical Account Management, GTM Engineering, or implementation leadership.
  • Proven success managing enterprise or high-value client relationships.
  • Experience leading complex implementations and post-sales delivery programs.
  • Strong understanding of modern GTM technology stacks, workflow automation, and AI-enabled business processes.
  • Experience coordinating technical implementations and operational workflows.
  • Excellent executive communication, stakeholder management, project management, and escalation-management skills.
  • Ability to manage multiple client implementations simultaneously in a high-growth environment.
  • Experience with ChatGPT, Claude, Clay, or AI automation platforms preferred.
  • Experience scaling Client Delivery, Customer Success, onboarding, or Professional Services functions preferred.
  • Experience with workflow automations, CRM implementations, technical integrations, SaaS, AI startups, or high-growth technology companies preferred; bachelor’s degree or relevant training is a plus.

Benefits

  • Full-time, fully remote role during U.S. business hours.
  • Significant leadership visibility and opportunity to influence client success, retention, and growth.
  • Opportunity to lead delivery for AI-driven solutions and build scalable operations.
  • Career progression toward VP of Client Success, Director of Professional Services, Head of Customer Success, or Chief Customer Officer.
  • Structured interview process with a flexible, self-recorded Spark Hire introduction video.

Interested in this position?

Apply directly on the company website

Apply Now

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