Sr. Program Manager

8 hours, 49 minutes ago
Full-time
Senior
Project and Program Management
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Define release metrics in collaboration with organizational leaders.
  • Build and maintain source-of-truth dashboards covering Commerce pillars, blockers, and customer risks.
  • Lead cross-functional programs across Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations.
  • Translate Commerce priorities into structured programs with owners, timelines, and measurable outcomes.
  • Contribute to quarterly and annual Commerce planning.
  • Establish operational cadences, including reviews, stand-ups, and post-mortems, to maintain alignment and accountability.
  • Track releases and customer stories end to end across the software development lifecycle.
  • Present release plans, progress, risks, and outcomes to management, internal customers, and external customers.
  • Build customer feedback loops that inform product and development processes.
  • Improve release predictability, mitigate committed risks, and support activation, retention, and customer sentiment goals.

Requirements

  • 5–7 years of total experience, including significant experience in Release Management, Product Analytics, or Risk Management at a high-growth B2B SaaS company.
  • 3–5 years of experience managing cross-functional programs and mentoring team members.
  • Experience partnering with Product Management and/or Customer Success on customer experience, adoption, or retention programs.
  • Strong analytical and data-driven mindset, with experience using funnels, cohorts, retention metrics, experimentation, SQL, or business intelligence tools.
  • Experience interpreting customer research, surveys, interviews, and support insights.
  • Ability to balance long-term planning with hands-on execution and process improvement.
  • Excellent program management skills, including structuring ambiguity, aligning stakeholders, and delivering outcomes.
  • Strong communication and influencing skills, including driving change without authority and presenting to senior leadership.
  • Systems-oriented approach to building scalable frameworks, processes, and feedback loops.
  • Experience collaborating across Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations.

Interested in this position?

Apply directly on the company website

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