General Manager - International Moving & Freight Forwarding | Remote

4 hours, 1 minute ago
Full-time
Lead
Sales and Business Development
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead day-to-day international moving division performance and oversee relocations from origin through destination.
  • Manage ocean and air freight, customs, documentation, destination services, pricing, and quoting workflows.
  • Oversee sales performance, conversion rates, pipeline activity, pricing strategy, and margins.
  • Recruit, train, coach, and manage remote teams across sales, operations, pricing, support, and customer service.
  • Establish departmental KPIs, SOPs, accountability systems, and performance improvement plans.
  • Resolve complex customer escalations and improve service quality, communication, and customer satisfaction.
  • Identify operational bottlenecks and implement process, technology, and automation improvements.
  • Partner with ownership on strategy, expansion, technology adoption, and long-term divisional growth.
  • Monitor revenue, close rates, operational efficiency, customer satisfaction, productivity, and retention.

Requirements

  • 10+ years of international household goods moving experience.
  • Previous management of an international moving company, business unit, or major division.
  • Extensive knowledge of household goods shipping, ocean freight, air freight, customs, documentation, destination services, pricing, and quoting.
  • Experience overseeing multiple departments, including sales, operations, pricing, support, and customer service.
  • Proven experience managing and developing remote teams.
  • Experience building KPIs, SOPs, accountability systems, and operational workflows.
  • Experience handling complex customer escalations and improving service processes.
  • Excellent written and verbal English communication, analytical ability, and problem-solving skills.
  • High computer proficiency and willingness to learn and implement new technology.
  • CRM, transportation management, workflow management, or TMS experience preferred.
  • Experience in the U.S. international moving market, freight forwarding, scaling operations, or process automation preferred.

Benefits

  • Competitive base salary.
  • Paid vacation and holidays.
  • Paid training.
  • Fully remote work environment.
  • Direct collaboration with company ownership.
  • Long-term career growth opportunities.
  • Significant ownership over a growing international moving division.
  • Opportunity to improve and scale systems, teams, and operations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Director, Field Operations & Strategy

Carvana 10K-50K Automotive

Carvana is seeking an Associate Director, Field Operations and Strategy to lead performance across multiple Inspection Centers, combining hands-on production management with network-wide operational strategy and continuous improvement.

2 hours, 46 minutes ago

Associate Manager, Sales

Tebra 1K-5K Health Care Providers & Services

Tebra is seeking a player-coach Sales Manager to lead and develop Account Executives while managing an individual pipeline and closing deals for its all-in-one healthcare platform.

CRM Salesforce
3 hours, 1 minute ago

Senior Facilities Manager

Oklo 51-250 Electric Utilities

Oklo is hiring a Senior Facilities Manager to lead operations, planning, projects, vendors, and logistics across its non-reactor offices, laboratories, warehouses, and test facilities as the company expands its clean-energy operations.

Cybersecurity ERP
3 hours, 16 minutes ago

Field Operations Coordinator / Operations Manager

TSMG Professional Services

An experienced Field Operations Coordinator/Operations Manager will support a large-scale international field project by coordinating daily execution, distributed teams, reporting, and operational issue resolution.

3 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers