Associate Director, Field Operations & Strategy

34 minutes ago
Full-time
Lead
Project and Program Management
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Lead and develop teams across multiple Inspection Centers while maintaining regular shop-floor presence.
  • Drive consistent, measurable improvement in site performance and IQR outcomes.
  • Identify and resolve production issues, bottlenecks, and cross-functional challenges with Reconditioning, Market Operations, and Logistics.
  • Ensure compliance with standardized work, operating rules, 5S, visual management, product integrations, and safety requirements.
  • Identify network-wide trends and lead continuous improvement initiatives and events.
  • Partner with Product Management to improve tools, workflows, and systems based on field needs.
  • Use data, field observations, and AI tools to evaluate opportunities and recommend process or technology enhancements.
  • Prepare recommendations for senior leadership, including trade-offs and implementation considerations.
  • Build leadership pipelines, oversee training and certification processes, provide feedback, and mentor regional and site leaders.

Requirements

  • 10+ years of combined operations and strategy experience, including significant leadership of teams of 100+ associates.
  • Experience as a GM-level automotive or lean manufacturing operator, or in a comparable operations leadership role.
  • Bachelor’s degree in business, operations management, analytics, or a related field preferred.
  • Demonstrated success leading and developing associates and managers at scale, including building leadership benches.
  • Experience using data and analysis to guide operating strategy and manage metrics against aggressive targets.
  • Strong cross-functional communication and influence skills, including with Product and senior leadership.
  • Current use of AI tools such as ChatGPT, Claude, or Copilot is preferred.
  • Willingness and ability to travel 50–75% and live within commuting distance of a major airport.
  • Valid driver’s license with a clean record; no DUIs and no more than two moving violations in the past three years.
  • Ability to work variable schedules, overtime, and weekends; meet physical demands including lifting up to 30 pounds and walking up to three miles daily.
  • Must be at least 18, proficient in English, able to use required safety equipment, and eligible to work without visa sponsorship; employment requires a background check.

Benefits

  • Competitive salary with Carvana stock compensation.
  • Medical, dental, and vision insurance.
  • 401(k) with company match.
  • Student loan payment assistance, vehicle discounts, pet benefits, and additional perks.
  • Wellness program supporting physical and mental health.
  • Professional development and opportunities to expand and share skills.

Interested in this position?

Apply directly on the company website

Apply Now

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