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Customer Operations Specialist

2 hours, 40 minutes ago
Mexico, Argentina, Colombia, Costa Rica, Jamaica
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
CRM Salesforce
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 29

Description

  • Own customer contracts from initiation through execution and maintain a single source of truth for contract status, terms, coverage, and account details.
  • Maintain structured contract tracking systems and master spreadsheets in Google Sheets and Microsoft Excel.
  • Conduct high-volume outbound outreach by email and phone to customers without signed contracts and drive agreements to completion.
  • Send agreements through DocuSign and manage the full contract execution cycle from sent to signed to completed.
  • Update contract information, recurring monthly revenue details, and customer activity in Salesforce to maintain CRM accuracy and audit tracking.
  • Create and manage agreements for new services, account updates, transfers, and changes, ensuring proper execution and storage.
  • Ensure AutoPay enrollment for applicable accounts and track exceptions, adjustments, and compliance documentation.
  • Support follow-up efforts on overdue accounts and log collection activity in the CRM when required.
  • Deliver daily reports on outreach activity, contract progress, and performance metrics.
  • Identify workflow inefficiencies and improve outreach scripts, templates, tracking systems, and contract workflows.

Requirements

  • 2–4+ years of experience in contract administration, customer operations, billing operations, customer support, or operational coordination.
  • Experience using Salesforce or a similar CRM.
  • Experience using DocuSign.
  • Strong proficiency with Google Sheets and Microsoft Excel.
  • High attention to detail with low tolerance for errors.
  • Strong written and verbal English communication skills.
  • Comfortable with outbound calls, customer follow-ups, and objection handling.
  • Ability to manage multiple workflows simultaneously.
  • Experience with recurring revenue (RMR) models, billing workflows, or collections operations is preferred.
  • Exposure to high-volume contract environments, SaaS businesses, or service-based companies is preferred.

Benefits

  • Full-time remote position.
  • Working hours aligned to U.S. business hours.
  • Opportunity to take ownership of critical customer operations and contract workflows.
  • Direct impact on revenue accuracy and operational risk reduction.
  • Structured workflows with measurable performance expectations.
  • Opportunity to improve operational systems and processes.

Interested in this position?

Apply directly on the company website

Apply Now

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