Customer Operations Specialist

5 hours, 39 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Manage customer contracts from initiation through execution.
  • Maintain accurate contract records, terms, and customer information.
  • Ensure contract documentation is complete, compliant, and audit-ready.
  • Maintain contract trackers using Excel or Google Sheets.
  • Monitor renewals, contract status, and account updates.
  • Update Salesforce with accurate customer and contract information.
  • Contact customers about contract execution and follow-ups.
  • Send agreements through DocuSign and follow up until completion.
  • Support recurring revenue operations, AutoPay enrollment, billing follow-ups, and operational reporting.
  • Identify opportunities to improve contract and operational workflows.

Requirements

  • 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
  • Hands-on experience with Salesforce or a similar CRM.
  • Hands-on experience with DocuSign.
  • Strong proficiency with Microsoft Excel and Google Sheets.
  • Excellent written and verbal English communication skills.
  • Comfortable with outbound customer communication and follow-up.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a remote environment.
  • Experience with recurring revenue (RMR), billing, or collections is preferred.
  • Experience in SaaS, subscription, or service-based businesses is preferred.
  • Background managing high-volume contract workflows is preferred.

Benefits

  • Full-time remote position.
  • Working hours aligned with U.S. business hours.
  • Interview process includes a recruiter screen, recruiter interview, client interview, and offer/onboarding.
  • Candidates receive a Spark Hire intro video invitation after applying.

Interested in this position?

Apply directly on the company website

Apply Now

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