Assistant Manager, Professional Chapter Communities

4 hours, 5 minutes ago
Full-time
Junior
Customer and Technical Support
American Marketing Association

American Marketing Association

The American Marketing Association (AMA) is a global community of marketers dedicated to shaping and advancing the field of marketing. With over 445,000 members worldwide, AMA provides trusted resources, training, and connections to help marketers stay...

Professional Services
1K-5K
Founded 1937

Description

  • Monitor and support the health and operations of Professional Chapters in alignment with AMA policies and legal requirements.
  • Serve as the first point of contact for chapter leaders, resolving operational issues and connecting them with AMA resources.
  • Create and maintain chapter communications, newsletters, training materials, and operational guides.
  • Manage chapter awards programs, including communications, submissions, judging, recognition, and results analysis.
  • Support PCC meetings and special events, including scheduling, logistics, materials, note-taking, and follow-up.
  • Track chapter performance and organizational health through data maintenance, reporting, and coordination with the PCC.
  • Develop and implement initiatives that improve volunteer engagement, collaboration, leadership development, and knowledge sharing.
  • Coordinate volunteer onboarding, leadership training, and learning opportunities with internal teams and the PCC.
  • Identify and implement process improvements to chapter programs, policies, and operations.
  • Respond to chapter inquiries and support chapter development, growth, and revitalization.

Requirements

  • 2+ years working in a nonprofit organization or in volunteer management.
  • 3-5 years of customer service experience.
  • Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint.
  • Proficiency in Google Suite, including Docs and Sheets.
  • Strong relationship-building skills with a commitment to trust and understanding.
  • Clear and inclusive written and verbal communication skills.
  • Highly organized and resourceful with strong attention to detail.
  • Self-starter mindset with eagerness to keep learning.
  • Competence in database management, preferably Salesforce.
  • Competence in managing website content via CMS tools such as WordPress or Payload.

Benefits

  • Salary range of $62,000 to $65,000 based on experience.
  • Fully remote work within eligible U.S. states.
  • Free AMA membership and access to professional development content and certification opportunities.
  • Monthly team events and an inclusive work environment.
  • Flex Fridays with no internal meetings scheduled after 12 pm.
  • Unlimited sick leave, paid vacation time, 13 paid holidays, and 6 days of paid volunteer time off per year.
  • 4 weeks of parental bonding/caregiver leave.
  • Medical, dental, and vision coverage, plus a 403(b) retirement plan with employer match and immediate vesting.
  • Fully paid life insurance and fully paid short-term and long-term disability coverage.

Interested in this position?

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