Community Manager

5 hours, 6 minutes ago
Full-time
Mid Level
Marketing and Growth
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Manage daily Slack activity by starting discussions, responding to questions, welcoming members, and re-engaging inactive participants.
  • Build relationships with members and make strategic introductions that support collaborations and valuable connections.
  • Conduct member check-ins every 3–6 months, document feedback, and address satisfaction or retention risks.
  • Plan and execute retreats, dinners, meetups, private gatherings, and virtual events, including logistics, communications, RSVPs, and follow-up.
  • Track engagement, participation, event attendance, introductions, inactive members, retention, and churn indicators.
  • Create and manage member surveys using Typeform or similar tools, analyze results, and recommend improvements.
  • Report community health, engagement trends, member feedback, and improvement opportunities to leadership.
  • Maintain accurate member records and follow-up actions while managing multiple conversations and priorities.

Requirements

  • Professional experience in community management, customer success, member experience, relationship management, or a related field.
  • Strong spoken and written English communication skills.
  • Experience building and maintaining professional relationships.
  • Experience coordinating events, gatherings, or member experiences.
  • Strong organization, follow-up, and multitasking skills.
  • Comfort working remotely during U.S. business hours with a reliable internet connection and professional setup.
  • Direct Slack community management experience preferred.
  • Experience with private or paid communities and entrepreneurs, founders, executives, or business owners preferred.
  • Familiarity with Typeform and community engagement or retention metrics preferred.
  • Spark Hire intro video completion is required; LATAM or Africa location is preferred but not required.

Benefits

  • Fully remote work environment.
  • Full ownership of a high-value private entrepreneur community.
  • Direct relationship-building experience with founders, entrepreneurs, and business owners.
  • Opportunity to shape community growth and operations.
  • Potential career progression to Senior Community Manager, Member Experience Lead, Community Operations Lead, or Head of Community.

Interested in this position?

Apply directly on the company website

Apply Now

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