Collections Specialist

48 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Make 100+ outbound calls daily to customers with overdue accounts.
  • Follow up by phone and email until payment is received or the issue is resolved.
  • Handle objections, negotiate payment commitments, and navigate gatekeepers to reach decision-makers.
  • Investigate billing discrepancies and identify the root causes of delayed payments.
  • Coordinate with internal departments to resolve account and billing issues.
  • Maintain accurate CRM records, including customer interactions, payment commitments, and account status updates.
  • Provide customers with timely updates on payment status and issue resolution.
  • Prepare daily collection updates and performance reports.
  • Identify recurring issues and recommend process improvements to improve recovery rates.

Requirements

  • Proven experience in collections, accounts receivable, high-volume outbound calling, or payment recovery.
  • Comfortable making 100+ outbound calls per day.
  • Experience managing multiple overdue accounts simultaneously.
  • Experience using CRM platforms such as Salesforce or similar systems.
  • Strong objection-handling and negotiation skills.
  • Excellent verbal and written English communication skills.
  • High attention to detail and documentation accuracy.
  • Strong organizational and time management abilities.
  • Ability to work independently in a remote environment.
  • Preferred experience collecting commercial or B2B accounts, working with U.S.-based customers, or using ERP, accounting, or billing systems.

Benefits

  • Full-time remote role aligned with U.S. business hours.
  • High-impact position supporting the company’s financial performance.
  • Clear expectations and measurable performance goals.
  • Opportunity to develop negotiation, communication, and account management skills.
  • Career growth opportunities into Accounts Receivable, Credit & Collections, Finance Operations, or Team Leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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