Collections Specialist

8 hours, 44 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Make 100+ outbound calls daily to customers with overdue accounts.
  • Follow up by phone and email until payments are received or accounts are resolved.
  • Navigate gatekeepers and handle objections to reach payment decision-makers.
  • Negotiate payment commitments and maintain persistent follow-up until resolution.
  • Investigate billing discrepancies and identify root causes of delayed payments.
  • Coordinate with internal teams to resolve issues affecting collections.
  • Maintain accurate CRM records, including account status, payment commitments, and follow-up notes.
  • Communicate professionally with customers about overdue balances and issue resolution.
  • Prepare collection activity updates and performance reports.
  • Identify recurring issues and recommend process improvements to increase recovery rates.

Requirements

  • Proven experience in collections, accounts receivable, high-volume outbound calling, or payment recovery.
  • Comfortable making 100+ outbound calls per day.
  • Experience managing multiple overdue accounts simultaneously.
  • Experience using CRM platforms such as Salesforce or similar systems.
  • Strong objection-handling and negotiation skills.
  • Excellent verbal and written English communication skills.
  • High attention to detail and documentation accuracy.
  • Strong organizational and time management abilities.
  • Ability to work independently in a remote environment.
  • Experience collecting commercial or B2B accounts, financial services, accounting, or customer billing is preferred.
  • Experience working with U.S.-based customers is preferred.
  • Familiarity with ERP, accounting, or billing systems is preferred.

Benefits

  • Full-time remote position.
  • Working hours aligned with U.S. business hours.
  • High-impact role supporting company financial performance.
  • Clear expectations and measurable performance goals.
  • Opportunity to develop negotiation, communication, and account management skills.
  • Career growth opportunities into Accounts Receivable, Credit & Collections, Finance Operations, or Team Leadership roles.

Interested in this position?

Apply directly on the company website

Apply Now

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