Collections Specialist

23 hours, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Make 100+ outbound calls daily to customers with overdue balances.
  • Follow up with customers by phone and email to secure payments, commitments, and resolution timelines.
  • Investigate billing discrepancies, invoice disputes, and payment delays to identify root causes.
  • Coordinate internally to resolve billing and account issues efficiently.
  • Maintain accurate documentation in Salesforce and other CRM systems.
  • Log calls, emails, payment commitments, case updates, and follow-up timelines.
  • Communicate professionally and confidently with customers while balancing firmness and customer experience.
  • Track collection activity, aging accounts, and performance metrics.
  • Share insights to improve recovery rates, billing accuracy, and internal workflows.

Requirements

  • Experience in collections, accounts receivable, or high-volume outbound calling.
  • Comfortable making 100+ outbound calls daily.
  • Strong objection-handling and negotiation skills.
  • Experience with Salesforce and other CRM systems.
  • Strong written and verbal English communication.
  • High attention to detail and documentation accuracy.
  • Experience in structured collections environments is preferred.
  • Exposure to billing support, AR operations, or customer account management is preferred.
  • Experience improving collection workflows, recovery processes, or payment tracking systems is preferred.

Benefits

  • Full-time remote position.
  • U.S. business hours schedule.
  • Direct impact on company cash flow and revenue protection.
  • Clear performance-driven environment with structured workflows and measurable KPIs.
  • Opportunity to grow into AR Operations, Revenue Operations, or senior collections/billing roles.

Interested in this position?

Apply directly on the company website

Apply Now

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