Collections Specialist

14 hours, 12 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Make 100+ outbound calls per day to customers with overdue accounts.
  • Follow up by phone and email until payments are received or accounts are resolved.
  • Negotiate payment commitments, handle objections, and reach payment decision-makers.
  • Investigate billing discrepancies and coordinate with internal teams to resolve payment-related issues.
  • Maintain accurate, audit-ready CRM records of interactions, commitments, account statuses, and next steps.
  • Prioritize overdue accounts, monitor payment commitments, and prevent missed follow-up opportunities.
  • Communicate payment status and resolution updates professionally while maintaining customer relationships.
  • Prepare collection activity and account-status reports.
  • Identify recurring payment recovery issues and recommend process improvements.

Requirements

  • Proven experience in collections, accounts receivable, payment recovery, or high-volume outbound calling.
  • Ability and willingness to make 100+ outbound calls per day.
  • Experience managing multiple overdue accounts simultaneously.
  • Experience using Salesforce or a similar CRM platform.
  • Strong objection-handling and payment negotiation abilities.
  • Excellent verbal and written English communication skills.
  • High attention to detail, organization, time management, and documentation accuracy.
  • Ability to work independently in a remote environment during U.S. business hours.
  • Experience collecting commercial or B2B accounts (preferred).
  • Experience with U.S.-based customers or ERP, accounting, and billing systems (preferred).

Benefits

  • Fully remote, full-time role aligned with U.S. business hours.
  • Career growth opportunities in accounts receivable, credit and collections, finance operations, or team leadership.
  • Opportunity to develop negotiation, communication, and account management skills.
  • Performance-driven environment with clear goals and measurable expectations.

Interested in this position?

Apply directly on the company website

Apply Now

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