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Client Success Manager

13 hours, 46 minutes ago
Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 673

Description

  • Lead onboarding for newly signed clients and coordinate campaign launches.
  • Collect required assets and information and set expectations for timelines, deliverables, and success metrics.
  • Own and manage a portfolio of approximately 50–60 active client accounts.
  • Build trusted client relationships and conduct strategic check-ins and business reviews.
  • Proactively manage client expectations, address concerns, and reduce churn.
  • Drive renewals, upsells, expansions, and recurring revenue growth across the portfolio.
  • Identify opportunities for market expansion, service expansion, prepaid retainers, and additional products or services.
  • Collaborate with media buying, creative, operations, and leadership to align on client priorities.
  • Monitor client satisfaction, campaign outcomes, and account health.
  • Request testimonials, reviews, and referrals from satisfied clients and maintain CRM records.

Requirements

  • Proven experience in client success, account management, customer success, account growth, or relationship management.
  • Experience managing a portfolio of client accounts.
  • Experience driving renewals, upsells, and account expansion.
  • Strong consultative communication and relationship-building skills.
  • Excellent written and verbal English communication.
  • Ability to manage multiple priorities simultaneously.
  • Strong organizational and problem-solving abilities.
  • Comfortable working independently in a fast-paced environment.
  • Preferred experience in marketing agencies, digital advertising, SaaS, or the home services industry.
  • Background in sales, business development, or recurring revenue account expansion is preferred.
  • Familiarity with CRM platforms and customer success software is preferred.
  • Availability to work full-time remote during U.S. business hours.

Benefits

  • Full-time remote position.
  • Work schedule aligned to U.S. business hours.
  • Direct mentorship from leadership.
  • Opportunity to work closely with founders and executive leadership.
  • Career progression into senior client success and revenue leadership roles.
  • Opportunity to influence recurring revenue and company success.
  • Two-week paid trial as part of the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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