Applications Engineer

9 hours, 28 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Serve as the primary technical resource for customers and respond to application inquiries.
  • Assess customer environments and map Krevera products to customer needs and use cases.
  • Translate customer requirements into technically sound solution recommendations and configurations.
  • Partner with sales and product teams on customer evaluations, demonstrations, and proof-of-concept engagements.
  • Guide customers through initial setup, deployment, and post-sales implementation.
  • Create and maintain application notes, technical guides, FAQs, and other customer-facing documentation.
  • Communicate product capabilities and technical summaries clearly to customers and internal teams.
  • Capture recurring customer questions, pain points, and feature requests and share insights with product and engineering teams.
  • Manage priorities across active customer engagements and keep stakeholders informed.

Requirements

  • Experience in applications engineering, field applications, or systems engineering, ideally at a technical product company.
  • Strong foundational knowledge in the relevant engineering domain.
  • Ability to evaluate customer environments and align products to their technical needs.
  • Ability to explain complex technical concepts to engineers and non-engineers.
  • Experience collaborating with sales teams during pre-sales, product evaluation, or proof-of-concept cycles.
  • Experience producing technical documentation, application notes, or customer-facing written materials.
  • Ability to own customer problems end-to-end and proactively communicate with customers and internal teams.
  • Collaborative, adaptable approach to working across technical and commercial teams.
  • Ability to learn unfamiliar technical areas quickly and manage self-directed work.
  • Based in the United States and available during standard U.S. business hours.

Benefits

  • Full-time remote position.
  • Work aligned with U.S. business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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