Customer Success Manager

4 hours, 44 minutes ago
Full-time
Junior
Customer and Technical Support
Pattern

Pattern

Pattern is a premier ecommerce accelerator that buys inventory to accelerate brand growth on marketplaces and digital channels.

Internet Software & Services
1K-5K
Founded 2013
$277M raised

Description

  • Manage a portfolio of up to 10 clients and provide ongoing training and support to drive sustained business growth.
  • Educate clients on the latest Meta and Google Ads features, tactics, and strategies.
  • Develop case studies that showcase customer success and the effectiveness of Pattern’s strategies.
  • Retain 100% of business and revenue within the assigned portfolio.
  • Identify and manage high-potential small clients in the Core service to help them scale.
  • Support the Commercial team during the sales process by delivering platform demos and strategic consultation.
  • Contribute expertise to company events, blogs, and other marketing channels.
  • Assist with interviewing candidates for the Commercial team.
  • Deliver catalog analysis and insights using the platform.
  • Incorporate feedback and apply learnings to improve client outcomes and internal processes.

Requirements

  • Bachelor’s degree.
  • 1-2 years of experience in digital media or performance marketing.
  • Previous client-facing or account management experience.
  • Strong communication and presentation skills with the ability to communicate effectively with clients.
  • Goal-oriented and able to adapt to a fast-paced environment.
  • Fluent in English.
  • Knowledge of additional regional languages is preferred.
  • Ability to effectively use and demonstrate platform features to clients.
  • Strong data and analytical skills, including the ability to derive insights from platform data.
  • Experience preparing professional accomplishments with measurable, data-backed examples is preferred.

Benefits

  • Unlimited PTO.
  • Paid holidays.
  • Onsite fitness center.
  • Company-paid life insurance.
  • Health, vision, and dental insurance.
  • 401(k) match, including 100% of the first 3% deferred and 50% of the next 2% deferred.
  • Competitive pay.
  • Casual dress code.

Interested in this position?

Apply directly on the company website

Apply Now

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