Customer Success Junior

2 hours, 17 minutes ago
Full-time
Junior
Customer and Technical Support
Pattern

Pattern

Pattern is a premier ecommerce accelerator that buys inventory to accelerate brand growth on marketplaces and digital channels.

Internet Software & Services
1K-5K
Founded 2013
$277M raised

Description

  • Manage a portfolio of 10–15 ecommerce clients across Brazil.
  • Run biweekly or monthly client meetings and turn platform strategies into actionable plans.
  • Drive platform adoption through training, enablement, and day-to-day client support.
  • Manage renewals and identify upsell opportunities within assigned accounts.
  • Analyze performance data and provide recommendations clients can act on.
  • Collaborate with product, marketing, finance, and other internal teams to resolve account needs.
  • Stay informed about product releases through weekly product team meetings.
  • Develop customer success case studies and support measurable account growth.
  • Build client relationships, run calls independently, and take ownership of account outcomes.

Requirements

  • At least 2 years of experience in digital marketing, ideally with direct client or account responsibility.
  • Hands-on experience with at least one advertising platform such as Meta, Google, or TikTok.
  • Ability to interpret performance data and translate it into client recommendations.
  • Strong communication and presentation skills.
  • Strong English language skills for working in an international environment.
  • Collaborative working style and willingness to partner with product, marketing, and finance teams.
  • Spanish language skills are preferred but not required.
  • Ability to manage renewals, identify expansion opportunities, and build trusted client relationships.

Benefits

  • Fully remote work from anywhere in Brazil.
  • Meal vouchers of BRL 35 per working day.
  • Sul América health insurance plan.
  • Work-from-home subsidy of €150 per quarter.
  • Education budget.
  • 30 days of paid vacation per year of service, accrued gradually.
  • Quarterly performance bonus.
  • Phone plan and company/team events.

Interested in this position?

Apply directly on the company website

Apply Now

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