Customer Success Junior

12 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Pattern

Pattern

Pattern is a premier ecommerce accelerator that buys inventory to accelerate brand growth on marketplaces and digital channels.

Internet Software & Services
1001-5000
Founded 2013
$277M raised

Description

  • Manage a portfolio of 10–15 ecommerce clients across Brazil.
  • Run biweekly or monthly client calls to implement Ad Signals strategies and review performance.
  • Increase platform adoption through client training and day-to-day support.
  • Manage client renewals and identify upsell opportunities.
  • Analyze performance data and provide actionable recommendations to clients.
  • Collaborate with product, marketing, and finance teams to address account needs.
  • Stay current on product releases through weekly product team meetings.
  • Build customer success case studies and encourage clients to test new solutions.

Requirements

  • At least 2 years of digital marketing experience, ideally with direct client or account management responsibility.
  • Experience interpreting performance data and translating it into actionable client recommendations.
  • Hands-on experience with at least one advertising platform such as Meta, Google, or TikTok.
  • Strong communication and presentation skills.
  • Strong English language skills for an international work environment.
  • Ability to communicate trade-offs honestly and manage client expectations.
  • Collaborative approach to working with product, marketing, finance, and customer success teams.
  • Spanish proficiency is preferred.
  • Data-driven mindset and focus on partner success.

Benefits

  • Fully remote role based anywhere in Brazil.
  • Meal vouchers of BRL 35 per working day.
  • Health insurance through Sul América.
  • Work-from-home subsidy of EUR 150 per quarter.
  • Education budget.
  • 30 days of paid vacation per year, accrued gradually.
  • Quarterly performance bonus.
  • Phone plan and company/team events.

Interested in this position?

Apply directly on the company website

Apply Now

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