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Implementation Lead

4 weeks ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
CRM
Apply Now
PatientIQ

PatientIQ

PatientIQ provides a platform that integrates patient-reported outcomes data into healthcare, enabling collaboration among providers, researchers, and industry partners to enhance patient outcomes through automated data collection and advanced analytic...

IT Services
11-50
Founded 2016
$26M raised
View All Jobs 2

Description

  • Own the customer journey from the final stages of the sales cycle through a seamless transition to Customer Success.
  • Design and manage implementation roadmaps that drive a high-velocity path to patient enrollment.
  • Lead multiple concurrent, high-complexity enterprise implementations while balancing priorities and delivery timelines.
  • Identify bottlenecks and implementation risks early to protect time-to-value.
  • Communicate implementation progress, risks, and impact to executive and operational stakeholders internally and within customer organizations.
  • Maintain accurate CRM records and project plans to provide clear visibility into project health for leadership.
  • Assist the Manager of Platform Implementations with process documentation, training materials, and implementation workflow improvements.
  • Mentor implementation team members and contribute to implementation strategy and playbook development.

Requirements

  • 5+ years of experience leading SaaS implementation projects using a standard project management methodology in a growth-stage Healthtech environment.
  • Exceptional executive-level communication and stakeholder management skills.
  • Strong project management skills, including risk mitigation, dependency management, and cross-functional accountability.
  • Ability to operate at both strategic and tactical levels, owning execution details while shaping account success and growth opportunities.
  • Proven track record of identifying process gaps and driving scalable improvements to implementation methodologies, tools, and playbooks.
  • Collaborative mindset with the ability to work effectively across internal teams.
  • Ability to travel at least 25% annually.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Background in value-based care, clinical research, or patient engagement platforms is preferred.
  • Familiarity with EHR systems such as Epic, Cerner, or Athenahealth and healthcare data integration standards such as HL7 and FHIR is preferred.
  • Experience leveraging AI to automate or streamline workflows is preferred.

Benefits

  • Top-notch health, dental, and vision insurance.
  • 401(k) benefits.
  • Flexible Time Off with no tracking or accrual required.
  • Mission-driven culture focused on improving patient outcomes.
  • True idea meritocracy where strong ideas are encouraged and valued.
  • Opportunity to work with a world-class, high-performing team.
  • Fast-growing company with room to contribute to a major healthcare platform.

Interested in this position?

Apply directly on the company website

Apply Now

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