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Support Center Consultant

3 hours, 7 minutes ago
Anywhere
Full-time
Junior
Implementation Consultant
Project and Program Management
Tableau
Apply Now
PerfectServe

PerfectServe

PerfectServe provides a comprehensive and secure care team collaboration platform designed to optimize provider scheduling and streamline clinical communication, thereby enhancing patient care and ensuring HIPAA compliance.

Internet Software & Services
251-1K
Founded 2000
$33M raised
View All Jobs 19

Description

  • Consult with clients to discover, document, and interpret their needs and provide guidance as a clinical communication expert.
  • Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe.
  • Prioritize and manage multiple tasks simultaneously in a fast-paced environment.
  • Engage clients through expert questioning and active listening to understand needs and issues.
  • Document requirements and proposed solutions in multiple formats, including email, Lucidchart, PowerPoint, Access, and Tableau.
  • Configure solutions optimized for client self-administration and Help Center support.
  • Work to retain clients when service cancellation requests arise.
  • Consistently exceed client expectations in day-to-day support and consultation.
  • Lead and manage structured discussions with clients and internal stakeholders.

Requirements

  • 1–2+ years as a PerfectServe Specialist.
  • Must be meeting role expectations and KPI targets.
  • 2+ years as a PerfectServe Shift Leader preferred.
  • 2+ years as a PerfectServe Implementation Consultant preferred.
  • Experience with healthcare technology preferred.
  • Experience in a process improvement role preferred.
  • Experience in a call center or professional services environment preferred.
  • Excellent written and verbal communication skills.
  • Excellent analytical skills with the ability to balance big-picture thinking and detailed analysis.
  • Broad knowledge of medical specialties and clinical workflows.
  • Mastery of the PerfectServe platform and configuration standards.
  • Strong customer service, teaching, and coaching skills.
  • Ability to work in a fast-paced environment and adapt to change.

Benefits

  • Remote-first work environment.
  • Health, dental, vision, life, and disability insurance options available on day one.
  • 401(k) with company match and immediate vesting.
  • 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
  • Internal advancement opportunities.
  • Salary range of $19.00 to $25.00 per hour, with compensation based on experience, strengths, and growth potential.

Interested in this position?

Apply directly on the company website

Apply Now

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