End User Computing II, Desktop

1 hour, 56 minutes ago
Full-time
Junior
DevOps and Infrastructure
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Provide support for Pathward’s technologies and recommend improvements.
  • Work with stakeholders to gather supporting information and data on product performance, quality, and operational support functions.
  • Contribute timely estimates for assigned work and deliver against them.
  • Administer end-user technologies including workstation design, installation, configuration, and maintenance.
  • Perform system integration testing for operating systems, related utilities, and hardware.
  • Support asset management, inventory control, and shipping/receiving processes.
  • Troubleshoot and perform break/fix support for end-user devices and related technologies.
  • Collaborate with the team to ensure an appropriate level of technology service is delivered to the organization.

Requirements

  • Bachelor's degree or equivalent education and work experience.
  • Typically 3+ years of experience with a bachelor's degree or equivalent.
  • Proficiency with Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, and Active Directory.
  • Experience with AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support, virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures.
  • Strong understanding of asset management, inventory control, and shipping/receiving processes.
  • Ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
  • Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users.
  • Strong interpersonal skills and a customer-centric mindset.
  • Relevant certifications such as CompTIA A+, HDI-SCA, or Apple Device Support and Deployment & Management certifications are a plus.

Benefits

  • Salary range of $50,000 to $84,000.
  • Eligible for an annual performance-based incentive opportunity.
  • Comprehensive health insurance benefits.
  • 401(k) retirement benefits.
  • Life insurance and disability benefits.
  • Paid time off.
  • Hybrid remote-office work environment with onsite locations available.
  • Equal employment opportunity and reasonable accommodation support.

Interested in this position?

Apply directly on the company website

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