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Manager, Customer Engineering

1 month, 1 week ago
United States
Full-time
Lead
Customer Success
Customer and Technical Support
Azure CRM
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Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 8

Description

  • Lead, coach, and mentor a global team of Customer Engineers.
  • Drive organizational change to improve standardization, reduce friction, and create more consistent customer and team experiences.
  • Build a team culture centered on trust, accountability, humility, and proactive communication.
  • Partner with Sales to deliver pre-sales technical enablement and support new business growth.
  • Collaborate with leadership on strategic planning and cross-functional initiatives.
  • Conduct regular 1:1s and performance reviews focused on career growth and continuous learning.
  • Stay hands-on with tools, systems, and technologies to provide real-time support and leadership.
  • Serve as the escalation point for complex or high-priority customer issues.
  • Act as the internal voice of the customer and drive initiatives to anticipate customer needs.
  • Guide the team through complex technical problems involving Windows, Azure, Configuration Management, and software deployment environments.

Requirements

  • 10+ years of experience in technical roles such as support, consulting, software development, or services.
  • 7+ years of experience managing or leading technical teams.
  • Proven record of developing talent and fostering team success.
  • Experience leading process improvements from ideation through adoption.
  • Experience collaborating cross-functionally with engineering, product, sales, and customer success teams.
  • Ability to lead through change, manage escalations, and resolve conflicts with empathy and decisiveness.
  • Strong knowledge of Microsoft platforms, including Windows and Azure.
  • Experience with business apps such as Office 365 and SharePoint, or configuration/remote management tools such as SCCM, Intune, or RMM.
  • Excellent interpersonal and communication skills with high emotional intelligence is preferred.
  • Experience with CRM tools, support ticketing systems, and business insights dashboards is preferred.
  • Strong project management, strategic planning, and organizational change management skills are preferred.
  • Experience leading a remote, geographically dispersed team across time zones is preferred.
  • Must reside in an approved U.S. state at the time of hire.
  • Must be able to work East Coast business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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