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Account Manager, Channel Partner

2 hours, 54 minutes ago
United Kingdom
Full-time
Senior
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Patch My PC

Patch My PC

Patch My PC automates third party app management in Microsoft ConfigMgr and Intune, saving time, money, and enhancing security for enterprises and home users.

Internet Software & Services
51-250
Founded 2011
View All Jobs 7

Description

  • Own and manage relationships with assigned channel partners, including MSPs, resellers, and distributors, as the primary commercial point of contact.
  • Drive revenue growth and retention through partner-led renewals, expansions, and new business.
  • Act as a trusted advisor to partners by aligning Patch My PC solutions with their business models, customer needs, and go-to-market strategies.
  • Support the end-customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations in coordination with the partner.
  • Orchestrate partner-led opportunities end-to-end, including pipeline management, forecasting, and contract negotiations.
  • Collaborate closely with internal teams to ensure strong commercial execution and outcomes.
  • Build strong product and industry knowledge to position value and identify expansion opportunities.
  • Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting and prioritization.

Requirements

  • 5+ years of experience in B2B software sales or account management with a strong focus on channel partners such as MSPs, resellers, or distributors.
  • Demonstrated ability to own and grow partner relationships while influencing partner-led pipelines and delivering measurable revenue and retention outcomes.
  • Proven experience managing renewals, expansions, and complex deal cycles through channel partners.
  • Ability to balance partner ownership with responsibility for the end-customer experience during onboarding, issue resolution, and commercial support.
  • Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority.
  • A growth mindset with openness to feedback, adaptability, and a focus on continuous improvement in a fast-evolving environment.
  • High level of operational discipline, including accurate pipeline and account management in CRM systems such as Salesforce.
  • Exposure to partner enablement activities such as co-selling, sales training, or joint go-to-market planning is preferred.
  • Familiarity with subscription-based SaaS models, including device-based or usage-based licensing, is preferred.

Benefits

  • Competitive base salary of £50,000 - £65,000 based on experience and location.
  • Internet stipend.
  • Pension with 200% match up to 10%.
  • Death in Service and Income Protection coverage.
  • Health and Wellness benefit.
  • Annual leave plus holiday days, volunteer days, sick leave, and bereavement leave.
  • Tuition reimbursement and charitable donation matching.
  • Gym and fitness reimbursement.

Interested in this position?

Apply directly on the company website

Apply Now

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