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Strategic Account Manager (Pharma as Client)

3 months, 1 week ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
AssistRx

AssistRx

AssistRx is a technology solutions company that connects pharmaceutical and biotech manufacturers with prescribers, patients, and providers. Their flagship product, iAssist, simplifies the prescribing process for specialty therapies, focusing on accura...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 37

Description

  • Serve as the primary relationship owner for assigned pharmaceutical brands and build trusted partnerships with brand and commercial leaders.
  • Develop a deep understanding of each brand’s strategic goals, access challenges, patient journey, and program KPIs.
  • Lead regular business reviews, service quality calls, and performance discussions with clients.
  • Act as a strategic advisor by presenting recommendations, operational improvements, workflow optimizations, and innovative solutions.
  • Monitor program health and performance, including patient access metrics, case management trends, and operational KPIs.
  • Partner with HUB Operations, Specialty Pharmacy Operations, Product, and Implementation teams to escalate and resolve issues.
  • Oversee coordination and delivery of contracted services to ensure high-quality, compliant execution.
  • Track milestones, maintain project plans, and keep stakeholders aligned on scope, timelines, and expectations.
  • Identify opportunities to expand service offerings or introduce new AssistRx capabilities.
  • Support quarterly business reviews, annual POA meetings, launch planning, and client-site travel as needed.

Requirements

  • Bachelor’s degree in business, life sciences, healthcare, or equivalent experience.
  • 3+ years of account management, client services, or customer-facing experience in specialty pharmaceuticals, HUB services, or patient support solutions.
  • Direct experience partnering with pharmaceutical brand teams.
  • Strong understanding of specialty pharmacy workflows, prior authorization processes, benefits verification, copay programs, or HUB operations.
  • High comfort working with technical platforms, data dashboards, and digital patient access solutions.
  • Exceptional verbal, written, presentation, and executive communication skills.
  • Strong analytical ability to identify issues, interpret data, and develop actionable insights.
  • Experience managing enterprise clients in a SaaS, technology-enabled services, or patient support environment preferred.
  • Background supporting specialty medication launches, access programs, or case management operations preferred.
  • Project management or PMP certification preferred.
  • Proficiency with CRM platforms, reporting tools, or customer engagement systems preferred.
  • Ability to navigate matrixed organizations and influence cross-functional internal and external stakeholders.

Benefits

  • Supportive, progressive, fast-paced work environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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