Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS

1 month ago
Full-time
Junior
Customer and Technical Support
Passion.io

Passion.io

Passion.io: The #1 App Builder for Creators & Coaches, empowering individuals to turn their passions into mobile apps with no coding required. Learn from successful influencers and create communities to push boundaries and revolutionize your industry.

Internet Software & Services
51-250
Founded 2016

Description

  • Manage a portfolio of approximately 45 premium creators, primarily in the US, and guide them through onboarding, launch, monetization, and retention.
  • Run structured business review sessions and momentum calls to challenge creator thinking and keep growth on track.
  • Advise creators on offer refinement, pricing, funnel strategy, and launch preparation.
  • Monitor portfolio health, engagement signals, lifecycle triggers, churn risk, and revenue milestones.
  • Identify expansion and upsell opportunities through strategic conversations and business reviews.
  • Execute and improve lifecycle, onboarding, launch, and retention playbooks.
  • Share creator feedback and market insights with Product and Marketing teams.
  • Collaborate cross-functionally on retention objectives and other customer success OKRs.
  • Ensure creators are adopting new product features and using them to improve outcomes.
  • Document success plans, progress, and measurable outcomes for each creator.

Requirements

  • 2+ years of experience in customer success, onboarding, or revenue-focused client roles.
  • Experience advising customers on business or monetization strategy.
  • Practical understanding of the creator economy.
  • Commercial confidence in renewal and upsell conversations.
  • Strong emotional intelligence and structured thinking.
  • Experience creating success plans and working in high-touch environments where ownership matters.
  • Comfort using CRMs such as HubSpot and tracking portfolio health.
  • Experience with NRR, expansion, and revenue impact.
  • Preferred: built or scaled a digital product or personal brand.
  • Preferred: coached creators or entrepreneurs.
  • Preferred: ability to tailor support by use case and understand lifecycle triggers and health scores.
  • Preferred: analytical decision-making and data-led judgment.
  • Preferred: technical comfort discussing integrations, backend logic, or automations.
  • Preferred: experience in fast-moving startup environments.

Benefits

  • Fully remote work from anywhere.
  • Global team gatherings in international locations.
  • Career growth support including coaching, training, and conferences.
  • Creative autonomy in shaping growth initiatives.
  • Tech gear budget to support your setup.
  • 24 paid vacation days plus 10 Celebration Leave days.
  • Paid parental leave.
  • Opportunity to help shape the future of creator-led apps at a global company.

Interested in this position?

Apply directly on the company website

Apply Now

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