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Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS

1 month ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
HubSpot
Apply Now
Passion.io

Passion.io

Passion.io: The #1 App Builder for Creators & Coaches, empowering individuals to turn their passions into mobile apps with no coding required. Learn from successful influencers and create communities to push boundaries and revolutionize your industry.

Internet Software & Services
51-250
Founded 2016
View All Jobs 7

Description

  • Manage a portfolio of approximately 45 premium creators, primarily in the US, and provide high-touch support throughout their lifecycle.
  • Guide creators in refining offers, pricing, funnel strategy, and launch planning to improve growth and revenue outcomes.
  • Run structured business reviews, momentum calls, and lifecycle playbook execution to proactively drive creator success.
  • Monitor portfolio health metrics, churn signals, engagement, NRR, and expansion opportunities to steer outcomes before problems emerge.
  • Document progress, revenue milestones, and success plans in a clear and measurable way.
  • Help creators adopt and leverage new product features to improve their business performance.
  • Share creator feedback and insights with Product and Marketing teams to influence product decisions and retention initiatives.
  • Collaborate cross-functionally on retention OKRs and broader Customer Success strategy.
  • Refine onboarding, launch, and retention playbooks and contribute to scalable high-touch systems.
  • Support creators in becoming long-term, profitable brand advocates and app businesses.

Requirements

  • 2+ years of experience in CSM, onboarding, or revenue-focused client roles.
  • Experience advising customers on business or monetization strategy.
  • Practical understanding of the creator economy.
  • Commercial confidence with comfort handling upsell and renewal conversations.
  • Ability to balance empathy with direct, clear communication and structured thinking.
  • Experience creating success plans rather than simply following them.
  • Background in high-touch environments where ownership is important.
  • Comfort using CRMs such as HubSpot and tracking portfolio health.
  • Experience building or scaling a digital product or personal brand is strongly preferred.
  • Experience coaching creators or entrepreneurs is strongly preferred.
  • Strong analytical mindset with data-led decision making.
  • Technical comfort discussing integrations, backend logic, or automations.
  • Familiarity with NRR, expansion, lifecycle triggers, and health scores.
  • Ability to thrive in a fast-moving startup environment.

Benefits

  • Fully remote work from anywhere.
  • Global team gatherings in international locations.
  • Career growth support including coaching, training, and conferences.
  • Creative autonomy with meaningful ownership over growth initiatives.
  • Tech gear budget to support your setup.
  • 24 paid vacation days plus 10 Celebration Leave days.
  • Paid parental leave.
  • Opportunity to join a global, fast-moving creator-focused company with a mission to help creators build and monetize mobile apps without coding.

Interested in this position?

Apply directly on the company website

Apply Now

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