Technology Delivery Lead Specialist

2 weeks, 6 days ago
Full-time
Junior
Project and Program Management
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250

Description

  • Support Tuesday and Thursday hotfix windows and client validation after custom production changes.
  • Track and manage changes included in production hotfix windows, including customer verification.
  • Coordinate with WSS and DevOps during maintenance windows.
  • Execute backout scripts and CMUs as needed during deployments.
  • Participate in monthly production release windows and support client validation processes.
  • Serve as the first point of contact on client calls during critical issues and production-impacting events.
  • Manage ServiceNow tickets, including initial triage and ongoing customer updates.
  • Work closely with internal engineering, support, and delivery teams to coordinate custom change implementations.
  • Proactively identify and escalate risks or delays that may affect client delivery.

Requirements

  • 2+ years of experience in technology delivery, client services, or a similar role.
  • Proven ability to manage communications and logistics around technical changes in production environments.
  • Exceptional customer service skills with a client-first mindset.
  • Outstanding organizational and time management skills with the ability to manage multiple priorities.
  • Ability to work independently and reliably during time-sensitive after-hours deployments.
  • Strong written and verbal communication skills.
  • Comfortable joining and contributing to high-stakes client calls.
  • Understanding of change management and production release processes in technical environments.
  • Experience working in a SaaS, managed services, or enterprise IT environment preferred.
  • Experience with ServiceNow ticketing system preferred.
  • Experience with Mortgage Cadence Platform preferred.

Interested in this position?

Apply directly on the company website

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