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Solutions Analyst

4 hours, 3 minutes ago
Mexico, Argentina, Brazil, Colombia
Full-time
Mid Level
Solutions Engineer
Software Development
SQL
Apply Now
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250
View All Jobs 34

Description

  • Serve as a primary point of contact for customer service and support inquiries through a helpdesk system.
  • Troubleshoot customer issues, identify effective solutions, and drive resolution to maintain customer satisfaction.
  • Collaborate with support and product-oriented teams to deliver solutions.
  • Gather customer change requests and translate them into clear, actionable technical requirements for Document Developers.
  • Diagnose issues by interpreting document logic and reviewing existing configurations.
  • Use simple VB.NET code and SQL queries to support analysis and issue resolution.
  • Coordinate or execute approved changes through development, staging, and production environments.
  • Communicate technical concepts clearly to non-technical customers and stakeholders.

Requirements

  • Experience in customer service or support, with the ability to manage and resolve issues through a helpdesk ticketing system.
  • Ability to interpret and translate business requirements into technical requirements.
  • Solid troubleshooting and analytical skills with the ability to identify root causes and recommended solutions.
  • Basic programming or scripting experience, such as VB.NET or similar, or a proven ability to learn quickly.
  • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
  • Business-level English fluency.
  • Attention to detail and the ability to manage multiple requests in a fast-paced environment.
  • Experience coordinating or executing changes across development, staging, and production environments.
  • Experience in mortgage, lending, or financial services industries, preferred.
  • Experience with document generation systems, preferred.
  • Experience or familiarity with SQL databases and queries, preferred.
  • Experience working with a variety of helpdesk and change tracking systems, preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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