Configuration Specialist- Professional Services

4 days ago
Full-time
Junior
Customer and Technical Support
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250

Description

  • Configure the Mortgage Cadence Platform (MCP) across assigned capability groups, including core platform setup, workflow, document/imaging, reporting, and integrations.
  • Support onshore implementation consultants through requirements gathering, design and build, acceptance testing, UAT, and go-live.
  • Develop and maintain Statements of Work (SOWs), configuration documentation, and implementation estimates under onshore direction.
  • Resolve open support tickets and defects within assigned configuration areas using established triage and escalation processes.
  • Provide asynchronous client-facing communication such as written status updates, defect clarifications, and documentation requests as directed by the onshore lead.
  • Maintain accurate records of configuration progress, open items, and ticket status in project tracking tools such as ADO, Jira, and Smartsheet.
  • Follow configuration standards, naming conventions, and quality checklists to ensure consistent and accurate deliverables.
  • Collaborate with onshore team members through daily or weekly coordination touchpoints and async communication channels.
  • Support internal automation and AI-assisted implementation initiatives by completing structured tasks within established workflows.

Requirements

  • Experience with mortgage technology, loan origination systems, or enterprise software configuration.
  • Experience working with a Loan Origination System (LOS), mortgage servicing platform, or other financial services software is preferred.
  • Familiarity with the Mortgage Cadence Platform (MCP), especially Enterprise or Essentials tier, is a strong plus.
  • Experience in mortgage industry processes such as loan origination, underwriting, closing, or post-closing workflows.
  • Exposure to workflow configuration, rules engines, document management, or system integrations in an enterprise SaaS environment.
  • Experience supporting SOW development, effort estimation, or requirements documentation is preferred.
  • Familiarity with SQL, scripting, or basic automation concepts is a plus.
  • Prior experience working in a nearshore or offshore delivery model, especially supporting U.S.-based clients or teams, is preferred.

Interested in this position?

Apply directly on the company website

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