Implementation Engineer

2 months, 1 week ago
Full-time
Mid Level
Customer and Technical Support
Worth AI

Worth AI

Worth AI is a leading provider of business credit score and risk management solutions. Their AI-powered underwriting platform helps businesses accelerate credit approvals, predict portfolio credit risk, and eliminate unnecessary losses. With a focus on...

Internet Software & Services

Description

  • Lead the implementation process for newly acquired clients and ensure a smooth onboarding experience.
  • Collaborate with the sales team to understand client requirements and provide technical input during the post-sales phase.
  • Develop and manage project plans, timelines, and deliverables to meet client expectations.
  • Create and deliver technical product demonstrations tailored to specific business needs.
  • Coordinate with internal teams to answer technical questions and provide support throughout implementation.
  • Conduct customer training sessions and develop support materials to promote solution adoption.
  • Gather customer feedback after implementation and share it with the product development team for improvement.
  • Stay informed on FinTech and AI trends and use that knowledge to inform project strategy.
  • Work with Customer Success Managers to identify upsell opportunities, training gaps, and client support needs.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Experience in implementation, preferably in software or startup environments.
  • Basic understanding of AI technologies and their applications in the FinTech industry.
  • Strong technical skills in SQL, Node.js, and React.
  • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Problem-solving aptitude and a customer-centric mindset.
  • Proven ability to work both collaboratively and independently in a fast-paced environment.
  • Familiarity with project management methodologies and tools is a plus.

Benefits

  • Health Care Plan including medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life insurance.
  • Unlimited paid time off.
  • 9 paid holidays.
  • Work-from-home flexibility.
  • Free food and snacks for employees in Orlando, FL.

Interested in this position?

Apply directly on the company website

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