Lead Solutions Engineer - US

2 hours, 39 minutes ago
Full-time
Lead
Software Development
Parloa

Parloa

Parloa | We unleash the full potential of conversational AI Transform your customer service with our customized, enterprise ready contact center AI platform across all channels. Platform Level up your contact center with an award-winning AI platform th...

Professional Services
51-250
$26M raised

Description

  • Co-own enterprise accounts and sales campaigns with assigned sellers, leading technical stages throughout the deal cycle.
  • Build tailored voice and chat demonstrations and conversational AI experiences integrated with customer systems.
  • Design scalable architectures that address enterprise data security, compliance, and technical requirements.
  • Present Parloa’s platform to technical and executive stakeholders and build customer confidence in its feasibility and value.
  • Bring customer feedback into product roadmap discussions with Product Management, Customer Success, and Sales Enablement.
  • Improve Solutions Engineering processes, documentation, and team ways of working.
  • Represent Parloa at client on-sites, external events, and company gatherings, with 20–30% travel.

Requirements

  • 7–10+ years of experience as a Solutions Engineer, preferably with a SaaS vendor.
  • Strong understanding of enterprise sales processes and frameworks such as MEDDPICC.
  • Deep experience with contact center technologies, including CCaaS or UCaaS, VoIP, telephony, call flows, voice, and chat design.
  • Knowledge of enterprise technology stacks including Azure, AWS, and GCP.
  • Hands-on experience integrating and maintaining APIs.
  • Working knowledge of generative AI and LLMs, including prompt engineering and design.
  • Ability to present credibly to technical and executive audiences.
  • Experience with Channel, ISV, or GSI partners or in a fast-paced startup environment is preferred.
  • Ability to support data protection, GDPR, and ISO 27001 compliance requirements.

Benefits

  • On-target earnings of $219,000–$250,000 USD, consisting of base salary and performance-based variable compensation.
  • Equity package.
  • Opportunity to work on enterprise-grade conversational and agentic AI.
  • Travel and participation in client, industry, and company events.
  • Equal opportunity employment and a commitment to data protection standards.

Interested in this position?

Apply directly on the company website

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