Senior Account Manager

2 weeks, 5 days ago
Full-time
Senior
Customer and Technical Support
Panorama Education

Panorama Education

Panorama Education is a data analytics company that supports student success by helping educators act on data to improve outcomes in social emotional learning, school climate, family engagement, and more. They provide actionable insights for the whole ...

Diversified Consumer Services
251-1K
Founded 2012
$32M raised

Description

  • Own and lead renewal cycles for an assigned portfolio, including understanding budgets, funding sources, and contract terms.
  • Identify and pursue upsell and expansion opportunities within existing accounts.
  • Conduct executive business reviews, outcome reviews, and in-person meetings with senior client stakeholders.
  • Develop and maintain comprehensive account plans using KPIs to monitor client health, engagement, and adoption.
  • Collaborate cross-functionally with Sales, Customer Experience, Product, and other teams to support retention and satisfaction.
  • Use client data, adoption metrics, and active user insights to inform priorities and account strategy.
  • Maintain proactive communication by logging client interactions, documenting strategic goals, and aligning actions to the client success framework.
  • Travel to client sites for partnership reviews, strategic planning sessions, and executive presentations.

Requirements

  • 3-5 years of experience managing strategic accounts with a focus on retention and expansion.
  • Demonstrated experience navigating complex renewal processes and upselling within existing accounts.
  • Strong ownership mentality and accountability for client success, renewal rates, and account health.
  • Strong analytical skills with the ability to interpret client data, adoption metrics, and leading indicators.
  • Experience influencing executive stakeholders and presenting complex information effectively.
  • Comfort with ambiguity, change, and shifting priorities in a dynamic team-oriented environment.
  • Willingness to travel 30-40% of the time.
  • Must be based in the Mid-West region of the U.S.

Benefits

  • Base salary range of $93,840 to $138,000.
  • Variable compensation target of $27,600.
  • Annual bonuses or commission awards.
  • Equity awards.
  • 401(k) with employer match.
  • Health, dental, vision, life insurance, and short-term and long-term disability coverage.
  • Flexible spending account for health care and dependent care.
  • Wellness reimbursement.
  • Work-from-home reimbursement.
  • Flexible vacation policy.
  • Parental leave program.
  • Company-issued laptop.

Interested in this position?

Apply directly on the company website

Apply Now

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