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Customer Service Phone Agent

1 hour, 19 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
E-commerce
Apply Now
Paleovalley

Paleovalley

Paleovalley provides organic olive oil and nutrient-dense bacon made from pasture-raised pork, offering pure and savory flavors without inflammatory oils or preservatives.

Food Products
11-50
View All Jobs 3

Description

  • Serve as the primary point of contact for inbound phone inquiries and deliver professional customer support.
  • Answer customer questions about products, orders, subscriptions, promotions, and company policies.
  • Resolve customer concerns efficiently and empathetically to build trust and loyalty.
  • Process orders, returns, exchanges, and account updates accurately.
  • Recommend products and solutions that align with customer needs.
  • Promote and upsell products through consultative conversations.
  • Meet performance goals for customer satisfaction, call quality, productivity, and sales.
  • Maintain accurate customer records and document interactions in company systems and databases.
  • Collaborate with cross-functional teams to resolve complex customer issues and ensure follow-through.
  • Stay current on product offerings, promotions, policies, and industry knowledge.
  • Share recurring customer concerns and feedback to support continuous improvement.

Requirements

  • At least 1 year of phone-based customer support experience in a high-volume customer service environment.
  • At least 3 months of sales experience, including recommending products or services to customers.
  • Previous experience working successfully in a remote work environment.
  • Experience using customer service, contact center, or CRM platforms.
  • Ability to quickly learn new systems and tools.
  • Strong verbal communication skills, active listening skills, and a professional phone presence.
  • Ability to manage multiple priorities with accuracy and attention to detail in a fast-paced environment.
  • Ability to work independently, solve problems, and identify resources with minimal supervision.
  • Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours.
  • Authorization to work in the United States for any employer without current or future visa sponsorship.
  • Experience using Aircall, Richpanel, Zendesk, or similar contact center and customer support platforms (preferred).
  • Experience handling 40–50+ customer interactions per day in a high-volume phone support environment (preferred).
  • Experience supporting e-commerce, direct-to-consumer, health and wellness, food and beverage, or healthcare brands (preferred).
  • A demonstrated track record of meeting or exceeding customer service, productivity, or sales-related performance metrics (preferred).
  • A coachable, positive attitude and a genuine passion for helping customers solve problems (preferred).

Benefits

  • $18–$21 per hour salary range.
  • Medical, dental, and vision coverage.
  • 100% employer-paid dental and vision coverage with a small monthly medical premium for employees.
  • Generous paid time off.
  • Paid sick time.
  • Six paid holidays each year.
  • Paid parental leave.
  • 100% company-paid short-term disability, long-term disability, and life insurance.
  • 401(k) with up to a 4% company match after one year of service.
  • Monthly product stipend or access to discounted imperfect product.
  • Remote work within the US only.

Interested in this position?

Apply directly on the company website

Apply Now

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