Tier 2 - Member Support Agent (Offshore - Philippines)

3 weeks, 5 days ago
Contract
Senior
Customer and Technical Support
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised

Description

  • Serve as the main escalation point for complex member support issues.
  • Manage policy, financial dispute, platform, and membership cases end to end.
  • Resolve cases promptly while maintaining empathy, professionalism, and efficiency.
  • Educate members on the platform, policies, and product offerings.
  • Maintain deep knowledge of web and mobile products, processes, and policies.
  • Identify recurring issues and recommend process and policy improvements.
  • Act as the voice of the customer within Customer Experience operations.
  • Collaborate with Product, Operations, and Host Support to improve member experience.
  • Own special projects that support process improvement and operational efficiency.

Requirements

  • Experience working in a fast-paced, ever-evolving environment.
  • Strong verbal and written communication skills.
  • Ability to explain complex topics clearly, concisely, and empathetically.
  • Strong critical thinking, research, and problem-solving ability.
  • Ability to balance empathy with firmness in resolving issues.
  • Ability to prioritize multiple tasks and meet response time expectations.
  • Highly detail-oriented with the ability to track cases through resolution.
  • Comfort navigating multiple systems, online platforms, and support tools.
  • Ability to quickly adapt to new technologies, processes, and policy changes.
  • Must be authorized to work in the United States; PadSplit does not sponsor visas.

Benefits

  • Work on a mission-driven platform addressing affordable housing.
  • Opportunity to contribute to meaningful process and policy improvements.
  • Collaborative cross-functional environment.
  • Equal Opportunity Employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Care Specialist

HelloFresh 10K-50K Hotels, Restaurants & Leisure

HelloConnect is hiring a work-from-home Customer Support Representative to provide excellent chat and email support, resolve customer concerns, build loyalty, and help achieve team performance goals.

CRM
16 hours, 55 minutes ago

Senior Patient Financial Navigation Specialist

Veracyte 251-1K Pharmaceuticals

Veracyte is seeking a Senior Patient Financial Navigation Specialist to support patients through complex healthcare billing and insurance processes while improving financial transparency and operational efficiency.

Salesforce
17 hours, 10 minutes ago

Client Support Specialist

roo.vet 11-50 Health Care Providers & Services

Roo is hiring a Client Support Specialist to support veterinarians, technicians, assistants, and animal hospitals using its veterinary staffing platform by resolving inquiries and coordinating timely solutions.

HubSpot
17 hours, 25 minutes ago

LPN/LVN Care Coordinator - Fully Remote

Empassion Health 11-50 Health Care Providers & Services

Empassion is hiring a fully remote LPN/LVN Care Coordinator to support seniors receiving palliative care by educating patients, coordinating appointments, and managing clinical documentation and follow-up.

17 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers