RemoteLeaf Logo
Log in Sign up

Tier 2 - Member Support Agent (Offshore - Philippines)

6 days, 16 hours ago
United States, Philippines
Contract
Senior
Customer Support
Customer and Technical Support
Apply Now
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised
View All Jobs 16

Description

  • Serve as the main escalation point for complex member support issues.
  • Manage policy, financial dispute, platform, and membership cases end to end.
  • Resolve cases promptly while maintaining empathy, professionalism, and efficiency.
  • Educate members on the platform, policies, and product offerings.
  • Maintain deep knowledge of web and mobile products, processes, and policies.
  • Identify recurring issues and recommend process and policy improvements.
  • Act as the voice of the customer within Customer Experience operations.
  • Collaborate with Product, Operations, and Host Support to improve member experience.
  • Own special projects that support process improvement and operational efficiency.

Requirements

  • Experience working in a fast-paced, ever-evolving environment.
  • Strong verbal and written communication skills.
  • Ability to explain complex topics clearly, concisely, and empathetically.
  • Strong critical thinking, research, and problem-solving ability.
  • Ability to balance empathy with firmness in resolving issues.
  • Ability to prioritize multiple tasks and meet response time expectations.
  • Highly detail-oriented with the ability to track cases through resolution.
  • Comfort navigating multiple systems, online platforms, and support tools.
  • Ability to quickly adapt to new technologies, processes, and policy changes.
  • Must be authorized to work in the United States; PadSplit does not sponsor visas.

Benefits

  • Work on a mission-driven platform addressing affordable housing.
  • Opportunity to contribute to meaningful process and policy improvements.
  • Collaborative cross-functional environment.
  • Equal Opportunity Employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Paradigm

Data Migration Specialist - PracticePanther

Paradigm 51-250 Internet Software & Services

PracticePanther is hiring a Data Migrations Specialist to manage customer data transitions from legacy systems into its platform and help ensure a smooth onboarding experience.

United States Full-time Junior Customer Support Implementation Engineer
JIRA MySQL Python Salesforce SQL Server
16 hours, 44 minutes ago
Paradigm

Customer Support Specialist - MerusCase

Paradigm 51-250 Internet Software & Services

MerusCase is hiring a Customer Support Specialist to support legal tech customers, guide onboarding, resolve issues, and help drive retention and positive client outcomes.

United States Full-time Junior Customer Support Technical Writer
1 day, 15 hours ago
Paradigm

Customer Support Specialist - LollyLaw

Paradigm 51-250 Internet Software & Services

LollyLaw is hiring a Customer Support Specialist to support legal tech customers, guide onboarding and issue resolution, and help firms achieve strong outcomes throughout their partnership with the company.

United States Full-time Junior Customer Support Technical Writer
1 day, 16 hours ago
skillerszone

Data Entry Specialist

skillerszone

SkillerszoneLLC is hiring a Data Entry Specialist in Austin, TX to maintain accurate data for its trucking, agriculture, and construction industry products and services.

United States Full-time Entry Level Customer Support
$52k-$62k
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers