Senior Revenue Operations Analyst

1 month, 1 week ago
Full-time
Senior
Sales and Business Development
Packback

Packback

Packback is an education technology company based in Chicago, Illinois, offering Packback Questions, an AI-supported online discussion platform that enhances student curiosity, communication, and critical thinking skills through scalable asynchronous d...

Internet Software & Services
51-250
Founded 2014

Description

  • Independently query, validate, and analyze revenue data using SQL to support forecasting, pipeline management, GTM performance analysis, and executive reporting.
  • Own end-to-end analysis of sales, retention, expansion, and customer success funnels to identify bottlenecks, inefficiencies, and revenue leakage.
  • Translate CRM, product, and financial data into actionable recommendations for senior leadership and the executive team.
  • Develop, maintain, and evolve executive, senior management, team lead, and individual performance dashboards and reports in Salesforce and Lightdash.
  • Define, track, and interpret key revenue KPIs and communicate trends, risks, and opportunities clearly to stakeholders.
  • Act as a strategic thought partner to senior Sales, Customer Success, Finance, and Executive leaders on data-backed planning and decision-making.
  • Lead cross-functional RevOps initiatives from problem definition through solution design and implementation.
  • Evaluate and recommend improvements to processes, systems, data collection, forecasting methods, territory models, and funnel design.
  • Present complex analyses and recommendations to C-suite and senior leadership audiences in a concise, compelling manner.
  • Mentor and coach junior Revenue Operations team members while supporting revenue team leaders with self-serve insights and operational guidance.

Requirements

  • 5+ years of experience in Revenue Operations, Sales Operations, or analytics roles supporting revenue teams.
  • 3+ years of experience building executive-ready dashboards in Lightdash or similar BI tools such as Looker, Tableau, or Mode.
  • Advanced SQL proficiency with experience querying large datasets and performing complex funnel, pipeline, and performance analysis.
  • Advanced Salesforce experience, including data model understanding, reporting, dashboards, pipeline management, and forecast support.
  • Experience working in SaaS and/or Higher Education is strongly preferred.
  • Proven experience analyzing end-to-end sales and customer success funnels and presenting data-backed insights to senior leadership and C-suite.
  • Demonstrated ability to independently lead RevOps initiatives from problem definition through implementation with measurable business impact.
  • Experience mentoring or coaching junior analysts or RevOps team members.
  • Must be authorized to work for any employer in the U.S. without sponsorship.
  • Must be able to work from one of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MA, MD, MI, NJ, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI.

Benefits

  • Salary of $73,000-$85,000 annually.
  • Annual bonus target of 10%.
  • 12 weeks of paid leave for welcoming new children.
  • Multiple health and welfare benefit options, including medical, dental, and vision coverage.
  • 401(k) plan with employer matching.
  • Flexible and remote work opportunities.
  • Unlimited paid time off (PTO).
  • Employer Assistance Program (EAP).
  • Calm and DoorDash subscriptions.

Interested in this position?

Apply directly on the company website

Apply Now

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