Customer Onboarding Specialist

1 month, 2 weeks ago
Full-time
Junior
Customer and Technical Support
Owner.com

Owner.com

Owner.com is the ultimate solution for restaurant owners, providing online ordering, automated marketing, and custom websites to boost sales and brand presence.

Internet Software & Services
11-50
Founded 2020
$29M raised

Description

  • Welcome newly signed restaurant partners to the Owner platform and guide them through onboarding.
  • Manage a portfolio of partners at different stages of the onboarding journey.
  • Handle high volumes of inbound and outbound emails, calls, and SMS messages.
  • Collect required assets and information needed for launch.
  • Coordinate internally across multiple teams to keep onboarding moving forward.
  • Set clear expectations with partners ahead of launch.
  • Ensure a smooth handoff to the Restaurant Success Manager.
  • Advocate for restaurant owners and coach them on online ordering best practices.
  • Support internal process improvements and onboarding initiatives.
  • Provide product feedback to product and engineering teams to help shape the platform.

Requirements

  • Ability to manage multiple accounts simultaneously across different stages of onboarding.
  • Strong English fluency, including reading, writing, and verbal communication; C1/C2 preferred.
  • A growth mindset with a commitment to continuous learning and professional development.
  • Solutions-oriented approach with the ability to identify issues and take ownership.
  • Comfort working in a fast-paced environment with frequent change.
  • 1+ year of experience in the restaurant industry is a plus.
  • Experience using Salesforce to log activity is implied by the role.
  • Ability to collaborate effectively with cross-functional teams.

Benefits

  • Annual base salary range of the local equivalent of $27,000 - $30,000 USD.
  • Comprehensive health coverage.
  • Unlimited PTO.
  • Remote-first role that can be based anywhere in Mexico or Colombia.
  • Extra fun perks.

Interested in this position?

Apply directly on the company website

Apply Now

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