VP, Customer Success

11 hours, 48 minutes ago
Full-time
Executive
Customer and Technical Support
Reltio

Reltio

Reltio offers cloud-native MDM solutions that unify and cleanse complex data from multiple sources, providing real-time insights and actions for better decision-making across industries.

IT Services
251-1K
Founded 2011
$237M raised

Description

  • Lead and scale a global Customer Success organization focused on renewals, reduced churn, adoption, and growth.
  • Own Gross Revenue Retention, customer health, satisfaction, expansion, and customer advocacy.
  • Define and operationalize value realization frameworks tied to measurable business outcomes.
  • Drive adoption of Reltio as a mission-critical system of record and foundation for enterprise AI use cases.
  • Establish customer segmentation, account alignment, journey maps, listening points, metrics, and repeatable success playbooks.
  • Hire, onboard, develop, and continuously improve a world-class global team.
  • Create processes and metrics that ensure effective account-level Customer Success activities.
  • Represent the executive voice of the customer across Product, Engineering, Marketing, and Go-To-Market teams.
  • Lead Customer Councils and executive customer engagement programs to guide product and service improvements.
  • Partner with Marketing on customer conferences and thought-leadership initiatives.

Requirements

  • Relevant bachelor’s degree; computer science or a related field preferred.
  • 15+ years of experience in highly regulated industries, including life sciences, healthcare, or financial services.
  • Experience with SaaS, PaaS, and IaaS business models and technologies.
  • Experience with master data management, cloud, enterprise, and SaaS environments.
  • Ideally, a combined background in post-sale customer success and sales.
  • Deep understanding of value drivers in recurring-revenue businesses.
  • Ability to influence through persuasion, negotiation, and consensus-building.
  • Strong customer empathy combined with a passion for revenue and growth.
  • Analytical, process-oriented, and committed to continuous learning and improvement.
  • Excellent communication and presentation skills, with the ability to inspire teams.

Benefits

  • Salary range of $245,000–$300,000 USD, depending on location, background, skills, experience, and other compensation factors.
  • Flexible work arrangements supported by a distributed-workforce model.
  • Equal employment opportunity and reasonable accommodations for applicants with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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